Contract renewal

My current contract (1 TV, DVR, + internet) agreement, renewed last year, had a rate of $158. Over the year, it went up to $203. That cost seems ridiculous for such limited service.

Now that there are serious alternatives to cable, I would like Xfinity's best offer on renewal.

Please contact me.

Responses

XfinityMartyR

Official Employee

•

2.3K Messages

5 months ago

Thanks for reaching out, SoThere. We would be more than happy to review your account, and see what options may be available for you. Please send us a direct message.

To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

2

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SoThere

Frequent Visitor

•

21 Messages

My current contract (1 TV, DVR, + internet) agreement, renewed last year, had a rate of $158. Over the year, it went up to $203. That cost seems ridiculous for such limited service.

Now that there are serious alternatives to cable, I would like Xfinity's best offer on renewal.

Please contact me.

Thanks!

Like

Reply

5 months ago

0

SoThere

Frequent Visitor

•

21 Messages

I do not see a Direct Message icon. Can you tell me where it is and what it looks like?

Thanks.

Like

Reply

5 months ago

0

SoThere

Frequent Visitor

•

21 Messages

4 months ago

This issue was resolved, and I initiated a contract on February 19, 2025.

1

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XfinityAlfonso

Official Employee

•

1.8K Messages

That's great to hear, SoThere! We're glad that we were able to help find that new plan and package for you, and are more than happy to assist anytime.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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4 months ago

0

U

user_9drofl

Visitor

•

1 Message

3 days ago

I will be out of contract this month and I am looking for a no contract plan for internet only. The new customer deals look significantly better than the existing customer options. What are my options for internet only service? If I discontinue service, how long do I need to wait before being considered a new client again to get the better terms and pricing?

1

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XfinityJeniece

Official Employee

•

3.3K Messages

Hey there, @user_9drofl, thanks for reaching out through Xfinity Forums regarding your services. We would be happy to see what promotions we have available to ensure you are getting the best value for your services. Can you please send me a Direct Message with your full name and your full address?

To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

3 days ago

0

Customer Service

SoThere

Contract renewal

XfinityMartyR

SoThere

SoThere

SoThere

XfinityAlfonso

user_9drofl

XfinityJeniece

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