SoThere's profile

Frequent Visitor

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21 Messages

Sunday, February 16th, 2025 4:06 PM

Contract renewal

My current contract (1 TV, DVR, + internet) agreement, renewed last year, had a rate of $158. Over the year, it went up to $203. That cost seems ridiculous for such limited service.

Now that there are serious alternatives to cable, I would like Xfinity's best offer on renewal.

Please contact me.

Official Employee

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2K Messages

2 months ago

Thanks for reaching out, SoThere. We would be more than happy to review your account, and see what options may be available for you. Please send us a direct message. 

 

To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

 

Frequent Visitor

 • 

21 Messages

My current contract (1 TV, DVR, + internet) agreement, renewed last year, had a rate of $158. Over the year, it went up to $203. That cost seems ridiculous for such limited service.

Now that there are serious alternatives to cable, I would like Xfinity's best offer on renewal.

Please contact me.

Thanks!

Frequent Visitor

 • 

21 Messages

I do not see a Direct Message icon. Can you tell me where it is and what it looks like?

Thanks.

Frequent Visitor

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21 Messages

2 months ago

This issue was resolved, and I initiated a contract on February 19, 2025.

Official Employee

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1.6K Messages

That's great to hear, SoThere!  We're glad that we were able to help find that new plan and package for you, and are more than happy to assist anytime. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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