Official

Accepted

Unanswered

Advanced Filters

Search Results (63K)

Activity
Selected Activity
Can’t Access New Internet Plan

Returned Comcast Modem to replace it with a purchased Cable Modem Router. Xfinity rep changed my plan to account for this while adding a code for me living in the same place for the next six years. My auto payment method was deactivated. They said I had to re-add my payment method. Went to add a pay

Question

27

2

0

Accepted Solution

Server

Can you answer me 1. Is this an official Xfinity forum? My credentials were used to login. 2. Is OX or Open X Change now used for all Xfinity mail to be routed through? I did not sign up but now show OX as the logo and not X for my email.

Question

48

5

0

FETV in Seattle, WA area

FETV was available to me on channel 1077 as of W 7/9 to at least 8:45PM (I recorded Emergency!). By Th 7/10 ~1:10PM, it was gone, because The Rookies didn't record. It's still gone as of ~8:30AM F 7/11. I have a cable card in an HDHomerunPrime tuner and 2 DTAs. 1077 is no longer in the guide on the

Question

55

5

0

Being charged twice!

Hello! I am receiving letters in the mail that my account has late payments, it’s a different account number than the one that I see when I sign in to my Xfinity account. For my actual account, I have auto-pay set up and there is No Late Payments. I am being charged for a second account that I am no

Question

9

1

0

Refund for accidental movie purchase

How do I get a Refund for accidental movie purchase

Question

4

1

0

Comcast a terrible company

Hi , trying to send a Direct message , file A complaint to comcast . I do not see the Direct complaint in top Right corner ? like usual with Comcast /Xfinity Trying to call trying to use web page / Site Not elderly, handicap or disabled friendly business for Pepole with these challenges. trying to c

Question

25

1

0

Sound cuts out on DVR'd shows while using Ipads

I have 2 ipads and had this issue a year ago and it continues. The irony this week is that the sound cut out during an xfinity commercial Over the last year I have restored both my Ipads but the problem persists. The shows are fine using cable box or roku. But more and more we use ipads. a 42 inch t

Question

22

2

0

Activate phone

Can I activate my phone online

Question

5

1

0

How to speak with a manager? No Internet and No Cable Bury Status Updates for a Month

I need to speak to a manager. A utility pole fell and snapped our internet cable on June 15, 2025. We called Xfinity and had a technician come out for a solution. That technician was unable to put up a temporary line. They made a request to get a line buried for us. Our utilities were marked and a t

Question

9

1

0

Paying bills

How to pay phone ? [Edited: "wrong phone number"]

Question

8

1

0

I have internet but cannot connect to any online gaming service

Hello, Tonight and three of the last four nights, I have had persistent internet issues. I can connect to the internet, chat in discord, navigate through browsers, etc. But one thing I absolutely cannot do is connect to live gaming platforms. This includes Battlenet, Microsoft, and Steam. I can acce

Question

8

0

0

Receive Error 12012 when attempting to view local channels

Hello Xfinity Stream Developer, Since updating to Xfinity Stream version 8.11.0.2199 for Fire Cube third generation, Jun 20, 2025; I have been unable to view local TVGo channels such as Fox, ABC, CBS, and Fox Weather. My Fire TV Cube Software version is Fire OS 7.6.9.9(PS7699//4896) Fire TV Home Ver

Question

30

3

0

No premium channels using cable card

Had cable card loaded by Xfinity rep yesterday, explained premium channels not working and was told “they will if you wait” yet HBO continues to not load. Read in this forum Xfinity has the solution. Can you connect me with a technician that can solve this issue for me?

Question

17

2

0

RDK-10000 issue

I got an RDK-10000 error code on all 3 of my TV’s/TV Boxes. Even though the TV wasn’t working the internet/modem still worked. After trying everything suggested by the Xfinity virtual assistant and not resolving the problem I searched the internet for possible solutions. After about 2 dozen posts wh

Question

7

0

0

WORSE CUSTOMER SERVICE

I placed my order for a internet modem on July 2, it had been a little over a week and still hadn’t received anything so I reached out to support via messaging that assured me it would be shipped out within “24-48 hours”. I wasn’t too convinced so I called the next day and the representative said it

Question

5

1

0

Xfinity stream

Tv won’t connect. Says not yet available on this device

Question

3

0

0

Accepted Solution

Bluetooth Option Disappeared

I've been using the Bluetooth option for years. I want to use it tonight and therr is no longer a Bluetooth option under Device Settings, Audio. I can only bring it up using the voice remote, and "Bluetooth hardware not available" is displayed on the screen. I believe there has been an update about

Question

22

1

0

Service disconnected?

I am trying to install a new modem I got from an Xfinity store today, which I was told I needed to do to continue service with my new plan. When I go through the start up QR code the app is saying I don’t have service and on my account it is saying my internet service is disconnected. My bill is pai

Question

7

1

0

No voice service since Jan 2025

We just realized we’ve had no voice service since January. The last call that was recorded by our cordless phones was 1/25/25. Since then, we’ve had all calls go to xfinity voicemail which we just found today in the app. We’ve missed many calls unknowingly. Today, I tried calling out from the landli

Question

32

2

0

forum icon

New to the Community?

Start Here