The advanced security option in the app won’t turn on, but continues to block my remote client app from connecting to my computer. Every time I turn on the feature it loads and then goes right back to the same screen.

I am a new customer moving into my first apartment. I created an account yesterday and was trying to purchase my plan. I was having issues with staying logged in. Tried from safari, to google, to edge, yahoo you name it. Sometimes I get to the check out screen sometimes I get kicked back to the home

I access Microsoft365.com to check my work email on my laptop and my phone and the past couple of days I've been getting an error... A few other people I work with who have Xfinity have also complained that this stopped working and when I check the Security Risk History in the Xfinity App on my pho

I activated the Reward for diamond customers to get free Peacock Premium but its never worked for me. Had numerous calls and chats but agents just keep asking me same basic questions and same things to try ... like do you see activate button, did you get an email after to accepted the reward, etc. I

Internet goes in and out. I need a technician

We had a house fire June 29th and have been offline since July, still unable to use our home internet until we are moved back in. Can I get a bill credit for the time offline?

Currently, I get my home Wi-Fi services through Xfinity but I am not actually the one who pays for it. My monthly bill is paid for by a local nonprofit that helps low income people stay connected to the Internet. The program had previously been paying my bill using a credit card as payment method, b

why did MNF on ABC record? yes it was set to record yet it wasn't.  I set it to record again as it was playing and it still didn't record. I just checked and it is set to next MNF on ABC but will it record?

I have attempted to redeem my reward with peacock subscription. As everyone else I see is having the same problem without assistance from Peacock or Xfinity. I only have internet service per Xfinity internet. When following the instructions I get to linking account and reads error unable to link at

I would like to add a new address to my account.

Hello I'm Bhargav Xfinity account number : [Edited: "Personal Information"] I have a new connection from Xfinity and I'm having XB6 gateway and I would like to have an better performance gateway the XB8 please do the possibility for equipment replacement. 

Hello- I have low hanging wires that are damaging the garage roof. I need them raised and/or removed.   There are many old wires no longer in use.  I am trying to send a “direct message” but am having difficulty finding the icon to do so.   I am signed into my account but do not see

I’m purchasing a second house in another city. I will need internet service and a gateway modem. How do I get this set up and get a new location promo. There is an expiating customer at that location but they will be moving out. I would like a technician to come out and set it up on April 12th betw

Hello. I have active time on and when I click on person it show currently active with green dots.  When I look at graph it clearly shows bars of use but no apps.  I then try to trouble shoot device and it comes up with red exclamation point saying unable to test.  I then go back and

I received an incorrect bill for my wifi account this months, and also noticed that I’m being charged for an xfinity mobile account that I never ordered. I need yo speak to an agent about this, please contact me as soon as possible.

Hello Community, so this past month I have had a terrible saga with Xfinity customer service about their "recertification" stuff. First of all, multiple agents starting from early Sept, [Edited: "Inflammatory"] my telling me that I did not need to take any action as I was enrolled. Indeed, I am fr

I loose connection several times a hour

Every time xfinity does any work in my area I lose service. For some reason it does something to the splitter. I install a new splitter and it’s fine until next time they work on something. Two weeks ago, they notified us they’ll be doing an upgrade in our area. Sure enough, when they were done I ha

My internet will not connect to my printer. I don't know where the access point is. By the way, your're not showing my home network. My account with you is under Mikel [Edited: "Personal Information"].

Anyone else have a problem with the xfinity router always having packet loss when gaming i had my own modem I wouldn’t get any but since i updated to gigabit x2 internet i had no choice but to use a xfinity modem again