Visitor
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1 Message
Service disconnected?
I am trying to install a new modem I got from an Xfinity store today, which I was told I needed to do to continue service with my new plan. When I go through the start up QR code the app is saying I don’t have service and on my account it is saying my internet service is disconnected. My bill is paid/shows $0.00 due. My old plan doesn’t end until July 25th. Why on earth is my internet disconnected? Please advise/fix this immediately and credit my account for this month’s internet charges.
XfinityThomasA
Official Employee
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2.6K Messages
9 hours ago
Hi there, user_soe4oo, and welcome to the Xfinity Forums community! I’m really sorry you’re dealing with this issue. If I were in your shoes, I’d be reaching out too. The good news is, you’ve come to the right place. We’re here to help and will do everything we can to get this sorted for you. Please send a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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