Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your full first/last name and complete service address (Including the city, state, and zip code), and I'll be happy to help.
XfinityDemitrius
Official Employee
•
2K Messages
10 hours ago
Hey @user_j0b6cv, Thank you for visiting our official Xfinity Forums Community support page. We can certainly help review the OnDemand Video Purchase refund eligibility. If the movie was watched, we may not be able to reverse the charge. We do recommend enabling a Purchase Pin to prevent future accidental purchases. You can learn more by visiting our 'Turn Purchase PIN on and off for your X1 device, Flex streaming TV Box, or Xumo Stream Box' support page.
Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your full first/last name and complete service address (Including the city, state, and zip code), and I'll be happy to help.
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