Contributor
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25 Messages
Sound cuts out on DVR'd shows while using Ipads
I have 2 ipads and had this issue a year ago and it continues.
The irony this week is that the sound cut out during an xfinity commercial
Over the last year I have restored both my Ipads but the problem persists.
The shows are fine using cable box or roku.
But more and more we use ipads. a 42 inch tv does not cut it anymore especially when programing shows somebody looking at a text or series of texts on a phone.
with the voice /sound cut outs we miss important lines.
The cut out does not occur with say Amazon or Netflix or apple TV.
I hardly watch live shows but this certainly occurs during recorded shows. Do not recall if a live show is affected.
and its happening whether in house or out of housem using internet wifi. I am too cheap frugal to watch shows using cell service. $250 a month for TV/Internet is a lot in retirement-when you finally have time to watch more tv.
To say the least, its annoying, especially with service cost so high and all sorts of new alternatives. I do not want to change as its better than having all sorts of streaming services.
XfinityPaula
Official Employee
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1.5K Messages
22 days ago
Hello iamhesh! I hope you are having a great day, thank you for bringing this ongoing issue to our attention for the playback audio trouble on the ipad. I love using the Xfinity Stream app especially to keep from having to jump through 5 different apps. Having this one gives me all the access and shows I want to enjoy. I'm sorry that you have been having this trouble for so long. I certainly understand the frugal side as well. Which is why downloading shows to watch on the go is a must-do for my family when we take our road trips. The tablets really help keep the kids entertained while traveling. The Xfinity stream app makes traveling so easy!
I would love to figure out the issue for us with the app on the ipads. Do you ever download your recorded programs? Can you give me an example of a show that you experience the audio cutting out?
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iamhesh
Contributor
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25 Messages
17 days ago
I just received an e mail asking me to accept the solution--howwver, I have not seen any solution yet. I get sound cut outs on my 2 ipads and on my wifes ipads. On live and recorded programs.
During the program and during commercials.
It occurs so much that its become rather frustrating to watch anything. eg, Punch lines missing from comedy routines.
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