Visitor

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2 Messages

Wednesday, July 16th, 2025

I have internet but cannot connect to any online gaming service

Hello,

Tonight and three of the last four nights, I have had persistent internet issues. I can connect to the internet, chat in discord, navigate through browsers, etc. But one thing I absolutely cannot do is connect to live gaming platforms. This includes Battlenet, Microsoft, and Steam. I can access the platforms, browse stores, download updates. But when I go to play games, I can't connect to servers. When I do connect very briefly, I get kicked with either a server timeout or a disconnection. I have no idea what could be causing this. When I use Xfinity internet tests, they all say everything is fine and there are not outages in my area. I've also noticed my smart TVs taking longer to connect to certain apps and Netflix buffering at times which is very abnormal. 

Thanks

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Official Employee

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3.1K Messages

1 month ago

Good evening, user_v2pi5k! Thanks for reaching out about the connection while trying to game, or lack of one. We are happy to further help and want to ensure your service is working flawlessly! What type of device are using to game such as a PC? Do you own your modem or use an Xfinity Modem? Are you wired to the modem or on WiFi? 

Visitor

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2 Messages

Hello,

To answer your questions, I am on a PC wired to my X1 modem. 

Official Employee

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2.1K Messages

Awesome! Thanks @user_v2pi5k. Do you notice any issues with any other devices as well or only issue is on the PC? The issues sound device specific, so checking things such as network connection, firewall, and more would need to be reviewed. 

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