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Wednesday, July 16th, 2025 2:32 AM

RDK-10000 issue

I got an RDK-10000 error code on all 3 of my TV’s/TV Boxes. Even though the TV wasn’t working the internet/modem still worked. After trying everything suggested by the Xfinity virtual assistant and not resolving the problem I searched the internet for possible solutions. After about 2 dozen posts which suggested doing everything I had already done I found this post from a user named Tek:

https://forums.xfinity.com/conversations/x1/getting-error-code-rdk10000-on-our-three-satellite-boxes/6446dd20b9339b2013e93539?commentId=64472ba82715675987843d37


I had to unplug all the TV Boxes, then restart the internet/modem. After that I restarted the main TV Box only and let it fully reload. It was like a new activation. The TV asked for acct info, language, which room the TV was etc. once I went thru the setup process the TV came on. Then I turned on the 2 satellite boxes and both of those TV’s immediately came on.

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