Visitor

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4 Messages

Tuesday, July 8th, 2025

No voice service since Jan 2025

We just realized we’ve had no voice service since January. The last call that was recorded by our cordless phones was 1/25/25.


Since then, we’ve had all calls go to xfinity voicemail which we just found today in the app. We’ve missed many calls unknowingly. Today, I tried calling out from the landline, and there was no dial tone. So we’ve paid for 5 months of voice service and haven’t had it…

How do we fix this? Have gotten stuck in a loop with xfinity assistant that offers no resolution.

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Visitor

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1 Message

20 days ago

I am having a similar issue. My 91 year old mother is on "phone based life alert monitoring" and she has no service. The Infinity "loop" of no real support, (phone & internet) is terribly disappointing. If I don't find a solution soon, I will have to disconnect and find another provider.  We need real help from a live person, asap.  Thank you

Official Employee

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2.1K Messages

@user_7kazhf Thank you for making us aware of the service issues your mother is experiencing via Forums. I would be more than happy to review your mother's account to see what's going on. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Official Employee

 • 

2.1K Messages

20 days ago

Good evening @user_879814, and thank you for reaching out on our Community Forums with your Voice service issues. I'm sorry to hear that you have not been receiving calls and that when you attempted to try calling out, there was no dial tone. We'll definitely be happy to help get this resolved. Let's try some troubleshooting steps and if that doesn't work, we'll take next steps and see if a technician needs to be scheduled. To start, may I ask if you have tried first tried resetting your modem by unplugging it for 30-seconds, then plugging it back in? Can I also confirm if you are having issues with any of your other services? 

 

Visitor

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4 Messages

@XfinityAlyssaA​ Yes, we’ve reset our modem multiple times. Our other services are not affected. 

Official Employee

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383 Messages

Thank you for letting us know user_879814. We can do some additional troubleshooting. I will need some more information from you. 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

 

To send a "Direct Message" to Xfinity Support:

 

Click "Sign In" if necessary

Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

As you are typing a drop-down list appears. Select "Xfinity Support" from that list

An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window and press Enter to send it.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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