Visitor
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4 Messages
No voice service since Jan 2025
We just realized we’ve had no voice service since January. The last call that was recorded by our cordless phones was 1/25/25.
Since then, we’ve had all calls go to xfinity voicemail which we just found today in the app. We’ve missed many calls unknowingly. Today, I tried calling out from the landline, and there was no dial tone. So we’ve paid for 5 months of voice service and haven’t had it…
How do we fix this? Have gotten stuck in a loop with xfinity assistant that offers no resolution.
user_7kazhf
Visitor
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1 Message
20 days ago
I am having a similar issue. My 91 year old mother is on "phone based life alert monitoring" and she has no service. The Infinity "loop" of no real support, (phone & internet) is terribly disappointing. If I don't find a solution soon, I will have to disconnect and find another provider. We need real help from a live person, asap. Thank you
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XfinityAlyssaA
Official Employee
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2.1K Messages
20 days ago
Good evening @user_879814, and thank you for reaching out on our Community Forums with your Voice service issues. I'm sorry to hear that you have not been receiving calls and that when you attempted to try calling out, there was no dial tone. We'll definitely be happy to help get this resolved. Let's try some troubleshooting steps and if that doesn't work, we'll take next steps and see if a technician needs to be scheduled. To start, may I ask if you have tried first tried resetting your modem by unplugging it for 30-seconds, then plugging it back in? Can I also confirm if you are having issues with any of your other services?
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