WORSE CUSTOMER SERVICE

I placed my order for a internet modem on July 2, it had been a little over a week and still hadn’t received anything so I reached out to support via messaging that assured me it would be shipped out within “24-48 hours”. I wasn’t too convinced so I called the next day and the representative said it hadn’t been shipped but would prioritize it and make sure it would be 24-48 hours I would receive it. That was last week Wednesday or Thursday (9th or 10 of July) and I even asked could I just pick it up at the store and she said that wouldn’t be possible because the shipment was being processed. I then again called TODAY and the representative said there was no pending shipment for a modem and if I wanted I could pick it up IN STORE but to make sure they activated it IN store if not it wouldn’t work. Come to my surprise after I talked to this THIRD rep I get at least 20 messages about an update on my account, saying my bill would be $171 and change. When I signed up for a $50 promotion for sole internet. I went today to get the modem and they tell me the activated it and then I asked regarding my bill and they have me video chat with a support tech for billing. He tells me my first bill will be $100 because I’m paying for July and August which makes ABSOLUTELY NO SENSE, when I literally just picked up my modem TODAY! The 14th of July ! Fast forward to getting home and guess what the modem DOESN’T work! I tried AGAIN to reach out to support via messenger and they transfer me to THREE different techs and they tell me a technician has to come and I would be responsible for $100 for the technician if I approve any work be done. I am BEYOND fed up with this company and their TERRIBLE customer service!!