Visitor
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1 Message
Being charged twice!
Hello! I am receiving letters in the mail that my account has late payments, it’s a different account number than the one that I see when I sign in to my Xfinity account. For my actual account, I have auto-pay set up and there is No Late Payments. I am being charged for a second account that I am not using and do not have access to. Please help me to close that account and remove the charges! Thank you. Further context: I moved recently and I called Xfinity, but I think they just created a second account instead of actually switching my address. So now I’m getting charged for both accounts.
XfinityAlyssaA
Official Employee
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2K Messages
14 hours ago
Oh, no! Thank you for reaching out on our Forums with your billing concerns @user_g5i2hb, we appreciate you bringing this to our attention so we can make it right. Let's review your accounts and make sure the secondary one gets cancelled properly and any appropriate credits are applied. To better assist, can you please send us Direct Message with your first and last name along with the service address?
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We look forward to working with you further and getting this taken care of.
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