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Friday, July 11th, 2025

Receive Error 12012 when attempting to view local channels

Hello Xfinity Stream Developer,
 
Since updating to Xfinity Stream version 8.11.0.2199  for Fire Cube third generation, Jun 20, 2025; I have been unable to view local TVGo channels such as Fox, ABC, CBS, and Fox Weather. My Fire TV Cube Software version is Fire OS 7.6.9.9(PS7699//4896) Fire TV Home Version 7210105.1. 

These channels are part of my subscription and have been paid for so this error should not be happening. I have attached a photo of the error received when selecting one of the channels listed above. Please correct this issue.

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1 month ago

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user_lqj11a

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8 Messages

1 month ago

Adfitionally I was told I would receive an escalated ticket issued and sent to my email regarding the issue.

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user_lqj11a

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8 Messages

1 month ago

I have also not received a ticket regarding the Xfinity Stream TVGO 12012 error issue that was escalated

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XfinityMarcus

Official Employee

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1.7K Messages

1 month ago

user_lqj11a thank you for using the Xfinity Community Forums page to reach out today. I understand that you have been attempting to get assistance with TvGo channels. Is this issue still prevalent for you?

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user_lqj11a

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8 Messages

Yes. The issue is still happening for local TVGO channels . I cannot view Fox local, ABC local, Fox Weather, nor the QVC channel.

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1 month ago

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XfinityMartyR

Official Employee

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2.5K Messages

 

user_lqj11a Thanks for letting us know! We can take a closer look for you, we may need to refresh your account, and channel entitlements. Please send us a direct message. 
 
To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

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user_702efc

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5 Messages

1 month ago

I am having the same issue 12012 with tvgo on a fire stick for cbs and abc using Xfinity stream. Works on ios and windows. Only fire stick suddenly has the issue. Other channels on firestick Xfinity stream work. Support tried all sorts of things and concluded it was an Xfinity glitch. They said they are working on it but there have been no updates. I called again and no tickets are mentioned as being active. 

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XfinityThomasD

Official Employee

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1.4K Messages

 

user_702efc I'm sorry to hear that you're having some trouble with the Stream app. There have been some reported issues that our teams have been working on over the last few weeks, but please let us know if you are still having any issues, and we can help look into and report them for you.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

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user_702efc

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5 Messages

As of yesterday nothing has changed. It continues to give that error for those two channels. 

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1 month ago

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XfinitySeth

Official Employee

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413 Messages

I appreciate the update 👍 Just so we can get record of the issues you're having and do some basic troubleshooting from our end, please send us a direct chat message with your full name, the name listed on the account (if different), and the full service address associated with your account to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

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1 month ago

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user_702efc

Visitor

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5 Messages

I’m sorry but I see no DM/chat option in the top right. 

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1 month ago

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XfinityMatthew

Official Employee

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678 Messages

@user_702efc

To send a "Direct Message" to Xfinity Support: 
Click "Sign In" if necessary 
Click the "Direct Messaging" icon or  go to https://forums.xfinity.com/direct-messaging 
Click the "New message" (pencil and paper) icon 
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there 
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list 
- An "Xfinity Support" graphic replaces the "To:" line 
Type your message in the text area near the bottom of the window 
Press Enter to send it. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

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