New Poster
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8 Messages
Receive Error 12012 when attempting to view local channels
Since updating to Xfinity Stream version 8.11.0.2199 for Fire Cube third generation, Jun 20, 2025; I have been unable to view local TVGo channels such as Fox, ABC, CBS, and Fox Weather. My Fire TV Cube Software version is Fire OS 7.6.9.9(PS7699//4896) Fire TV Home Version 7210105.1.
These channels are part of my subscription and have been paid for so this error should not be happening. I have attached a photo of the error received when selecting one of the channels listed above. Please correct this issue.
user_lqj11a
New Poster
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8 Messages
21 days ago
Adfitionally I was told I would receive an escalated ticket issued and sent to my email regarding the issue.
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user_lqj11a
New Poster
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8 Messages
21 days ago
I have also not received a ticket regarding the Xfinity Stream TVGO 12012 error issue that was escalated
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XfinityMarcus
Official Employee
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1.7K Messages
19 days ago
user_lqj11a thank you for using the Xfinity Community Forums page to reach out today. I understand that you have been attempting to get assistance with TvGo channels. Is this issue still prevalent for you?
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user_702efc
Visitor
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5 Messages
13 days ago
I am having the same issue 12012 with tvgo on a fire stick for cbs and abc using Xfinity stream. Works on ios and windows. Only fire stick suddenly has the issue. Other channels on firestick Xfinity stream work. Support tried all sorts of things and concluded it was an Xfinity glitch. They said they are working on it but there have been no updates. I called again and no tickets are mentioned as being active.
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