XfinityJessie's profile

Administrator

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4.4K Messages

Thu, Feb 25, 2021 8:00 AM

Welcome to the new Xfinity Forum

We are excited to announce that in March 2021, after more than a year of diligent work, the Xfinity Forum updated platforms. The Xfinity Forum was always intended to be a place where our customers can participate in a thriving peer-to-peer community and, if needed, receive assistance from employees. This update will help us to better realize those goals.

 

We have worked hard to ensure that most forum functionality remains mostly unchanged. You will still be able to author posts, reply, and send/receive private messages. For a full list of feature updates, see here. We would like to call out that the major platform changes include:

 

  • Authoring a post – The look of the page when authoring a new post or reply has changed but you will still be able to have the same features and functionality as before. The major change to note is that you will be able to choose what forum Category/Service and topic where you would like your post to live in the forum.

*Please remember that your “macro”/”canned messages” will still be set up and managed from your forum profile settings.

Before:

ComcastJessie_0-1614290531589.png

 

After:

ComcastJessie_1-1614290531614.png

 

 

  • Replying to a thread – You will still be able to reply to any open post, however instead of being redirected to an “author a post” page, you will be able to reply to a post in-line the thread itself. This change should make replying much easier for anyone wanting to participate here.

Before:

ComcastJessie_2-1614290531620.png

 

After:

ComcastJessie_3-1614290531623.png

 

 

  • Identifying a Solved thread – You will notice that when you see threads in list format a thread that has a marked Solution, it will look a little different

Before:

ComcastJessie_4-1614290531627.png

 

After:

ComcastJessie_5-1614290531629.png

 

 

  • User profile page – When viewing your own or another user’s profile page, you will notice few differences but all the information there will remain the same. The major change is you will find it much easier to message another user and follow users you are most interested in.

Before:

ComcastJessie_6-1614290531643.png

 

After:

ComcastJessie_7-1614290531653.png

 

 

  • Private Messaging - In the past each private message was seperate. Now, you will notice your private messages thread together similar to a text message chain. This should make it very easy to see the entire history of private messages between you and another user. Private messages with any user are easy to initate by clicking the "message" icon ComcastJessie_1-1614291072817.png .

*Note*: You will also notice an easy way to deny any private messages or accept if you want to engage directly with that user. 

 

Before:

ComcastJessie_0-1614290943048.png

 

After:

ComcastJessie_2-1614291192811.png

 

 

 

With the launch of the new platform we welcome your feedback. We would like to use this thread to answer questions about changes that may have been made, as well as, identify, prioritize, and address any bug issues for things that may not be working as expected.

 

If you choose to help us by reporting “bugs” with the new redesign, we ask that you provide the following information.

 

Issue Type (Design or Functionality):

Brief Description of Issue:

Hyperlink to Issue Location:

Browser Info (Please Include Version Info):

Screenshot (Optional):

 

With your help we’ll continue to make the Xfinity Forum a positive and helpful environment for all our customers.

 

Thank you!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Responses

BruceW

Gold Problem Solver

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22.9K Messages

4 m ago

User @BHelms07, listed as a "Contributor", is nevertheless using an Employee avatar image. If this handle does not belong to an Employee, shouldn't the user be "encouraged" to select a more appropriate image?

(edited)

EG

Expert

 • 

89.2K Messages

I will try forwarding this over to Jessie. Thanks Bruce !

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick
BruceW

Gold Problem Solver

 • 

22.9K Messages

4 m ago

EG

Expert

 • 

89.2K Messages

@BruceW

Forwarded to Admin. 

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick
BruceW

Gold Problem Solver

 • 

22.9K Messages

4 m ago

Duplicate ".Sig" Blocks

Why do posts by these employees have two identical Signature blocks? :

@ComcastAldrik 

@ComcastAlisha 

@ComcastAmanda 

@ComcastAnthonyT 

@ComcastAntoine 

@ComcastArmand 

@ComcastAshley 

@ComcastChelsea

@ComcastDevin 

@ComcastEthan 

@ComcastHeatherE 

@ComcastJamesM 

@ComcastJay 

@ComcastJoeB 

@ComcastJorge 

@ComcastMary 

@ComcastMattW 

@ComcastMikeH 

@ComcastNicolas 

@ComcastRaul 

@ComcastSean 

@ComcastSheila 

@ComcastTambrey 

And why do posts by these employees have NO .sig block:

@ComcastAaron

@ComcastDevin 

@ComcastJessie 

@ComcastLinda

@ComcastNico

ETA: These seem to be corrected as of 6/17

(edited)

EG

Expert

 • 

89.2K Messages

Forwarded to the Admin.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick
BruceW

Gold Problem Solver

 • 

22.9K Messages

4 m ago

EG

Expert

 • 

89.2K Messages

Forwarded. Thanks Bruce.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick
BruceW

Gold Problem Solver

 • 

22.9K Messages

4 m ago

BruceW

Gold Problem Solver

 • 

22.9K Messages

4 m ago

https://forums.xfinity.com/conversations/customer-service/please-bury-orange-cable-in-back-yard/60a534e8c45465202e754f0d contains an "@mac.com" email address. An employee replied to the post but did not seem to take any action to remove the email address.

(edited)

BruceW

Gold Problem Solver

 • 

22.9K Messages

4 m ago

BruceW

Gold Problem Solver

 • 

22.9K Messages

3 m ago

Could a sort by "Last Activity" (time interval) be added to https://forums.xfinity.com/leaderboard? Being able to see which posters have been recently active would be very helpful. Or perhaps there is a way to sort that page by "Last Activity" that I'm just not seeing?

(edited)

New Poster

 • 

3 Messages

3 m ago

Comcast won't let me set up reminders. I go into the bell click to remind and nothing happens. It doesn't turn off or set it up.

Again

Expert

 • 

26.4K Messages

@dse1947

You set up notifications through your profile.  In the upper right hand corner click on your avatar and choose Profile Settings.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick
Again

Expert

 • 

26.4K Messages

3 m ago

This thread is closed to further comments.

If you have an issue you need to discuss or need help with, please post it in the appropriate forum; this forum is for announcements only.

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