Visitor
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1 Message
[edited out identifying information in post title]
We had an issue with our phone and they changed our number without telling us how do I get my number back
Visitor
•
1 Message
We had an issue with our phone and they changed our number without telling us how do I get my number back
CCSelena
Problem Solver
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892 Messages
4 years ago
Hello @kim1157! Thank you for your patience while waiting for help! I am sorry to hear about your phone number being changed and want to look into this right away for you!
So we can assist you, please send us a private chat message with your full name and service address to Xfinity Support. To do so, click on the chat icon at the top right of the page.
• Click "Sign In" if necessary
• Click the "Peer to peer chat" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
We look forward to getting this resolved for you.
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