GISMGR55's profile

Visitor

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1 Message

Wed, May 19, 2021 3:55 PM

please bury orange cable in back yard

There is an orange Xfinity cable in exposed in our backyard that needs burying.  Please send someone to take care of this.  We appreciate it.  Our email has changed to [Edited: "Personal Information"].  Please communicate through this email only.  

Official Employee

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350 Messages

5 m ago

@GISMGR55

 

Hi there! I'd be glad to ensure that this gets looked into further. I know an exposed cable can cause worry, especially if there are animals, or children playing in the area. Please send a private message with your name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, and any pertinent details-- like the ticket number(s)-- so we can help. You can do this by clicking on the icon in the upper right corner of their screen and send a message to the shared handle "Xfinity Support"

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Expert

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26.5K Messages

@ComcastRob

Please note there was personal identifying information in the post, consisting of an email address.  This should have been edited out before you replied to it because it is in violation of the Forum Guidelines and the A U P .  😉

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick
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Expert

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26.5K Messages

5 m ago

Guidelines violation - email address

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