Community Forum
Search the Community
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
273 results
Sorted by:
08-14-2017
09:07 AM
i had my cable buried last week and one of my sprinklers was damaged. how do i make a claim? do i have it fixed now or wait for the claim to process?
08-03-2015
05:23 PM
Whom do I contact at Comcast to file a claim for damages via a directional bore Comcast did to the sewer line on the easement zone of my property?
10-01-2019
10:43 PM
Hi, the technician that installed the cable next door today, 01 Oct 2019 damaged our plant and didn’t even leave a note stating that he/she broke our plant.
03-21-2019
05:43 PM
I started service last month with Xfinity. When the technician came to install my services all my power outlets worked. My tv, my house phone, my window unit AC has been plugged up in the same plug in for 4 years. When the technician left my home my outlets no longer worked. I had to plug my tv into a different plug in as well as the phone because he said they didn't work. They worked before...
06-20-2019
12:39 PM
I have a Comcast box on my property and while I was out at work, Comcast was doing work on the box. When I cam home from work, there are tire tracks all across my yard, mud on the driveway, and my newly planted grass is ruined. I took pictures of it all, but now need to figure out how to get Comcast to pay for the damages they have caused. The box was left open with a lot of w...
12-11-2016
12:01 AM
...alk in circles and frequently place me on hold. I believe this is in attempt to get me to give up on getting a resolution to the damage done to my home. This is my last attempt to find a resolution before seeking legal help to resolve the damage to my home done by the installation technician. It is my hope that Comcast Xfinity will do what is right and fix the damage they have caused to my h...
12-12-2019
10:57 AM
I recently had a Xfinity contractors install underground cabling while digging up seven (7) locations on my property. Unfortunately, no sod was replaced and my sprinklers were damaged, preventing me from watering my landscape!
When I attempted to address the above issues, the contractor's employees, could not speak English, not a single individual could understand me nor my c...
11-04-2018
01:17 AM
I too have issues with property damage from the over spray of concrete on my brick work. I don't know who to call as the construction co. never came back to clean up their mess. So disappointed.
09-18-2017
09:09 AM
...here was some property damage that he caused (crushed an aluminum ladder in my driveway). He asked if I wanted to process a claim and I said I did. He forwarded to his "supervisor" and said I woul dbe contacted in 24-48 hours. It has now been a week and the field agent repeatedly is ignoring my efforts to get resolved. I resorted to online customer service chat and they d...
Show results in replies (9)
-
I have been given the run around for two weeks now on making a property damage claim. It was supposed to be filed that day by the field rep who ran over my aluminum ladder. He never f...
-
I've asked an employee to help you again. I also let them know about your PM issues.
-
I have not - nothing. Will be offering the chat forum my perspective on week 3 of struggling to file property damage
-
Hi cj10se, I show that we have a property damage claim in progress. Have you been contacted by our corporate department for further instructions?
-
Hi cj10se, I've reached out to your local damage claims department for an update on the status of your claim. I will reach out as soon as I receive an update from them, and p...
-
I have since been contacted but nothing more. I was promised a credit would be applied yet they have not posted anything onmy account nor have they followed up as they indicated they would. &nb...
-
Hi cj10se, I can look further into this for you and make sure you get the credits promised applied to your account. First I need to verify your account information, can you please send me a private m...
-
Hi cj10se, I can assist you with processing a damage claim for your personal property. Can you please send me a private message with your full name, street address, and account n...
-
...an't give you the name of the supervisor of the property damage claims department. We were having wifi issues, computer internet working fine. The new box blew my ethernet connection on my c...
06-18-2018
07:20 PM
This winter Xfinity workers were burrying a new line in my yard. The workers hit one of my water lines while my neighbor was watching, and did not inform me.
Now it's months later and I have a broken water line, and no way to contact anyone about getting it fixed. Is there a seperate number I can call??
