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user_2l09v4
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4 Messages

Wednesday, February 21st, 2024 5:15 PM

Closed

Property damage

I need to file a property damage claim. After spending a great deal of time on the phone, I have spoken to representatives and have been given a claim number but no one has reached out to me to investigate anything. I have a $9000 bill that I need to get reimbursed.

Question

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Updated 

1 year ago

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EG

Expert

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110.6K Messages

1 year ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityEricB

Official Employee

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2.2K Messages

1 year ago

 

user_2l09v4 Thanks for reaching out with your damage claim concern today. I would be happy to assist you with getting this taken care of as quickly as possible. 

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon (speech bubble)

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

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user_2l09v4

4 Messages

I sent the message and heard nothing back from Xfinity support through direct messaging

1 year ago

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user_2l09v4

4 Messages

1 year ago

I was told that I would receive some communication regarding this matter by 2/29 and I have heard nothing. 

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XfinityAntoine

Official Employee

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1.4K Messages

Thanks for reaching out, user_2l09v4. I'm so sorry you haven't heard anything about your property damage claim. I'd be more than happy to look into this for you.

 In order to get started can you, please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

--

  • Click "Sign In" if necessary
  • Click the "direct messaging" icon or https://comca.st/3lv0gXz
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

 

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1 year ago

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