Visitor
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1 Message
Property damage
Who do I contact for property damage?
Yesterday i received a text that someone would be coming around due to a service outage. A frw hours later a service man came and was probing around our front yard with a shovel. He was digging around areas and broke one of our sprinkler heads.
We have everything on video from our security cameras. After he knew he broke it be looked at the front of our house , then left. No note, call or anything....
XfinityRoberto
Official Employee
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1.8K Messages
1 year ago
Hello @user_233370. I am sorry to hear that your sprinkler head has been damaged. We appreciate you taking your time on this 4th of July and reaching out to us here on our Xfinity Community Forum's page. We are happy to assist you and make sure this gets investigated.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Let me know if you have any questions.
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