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user_vluydf
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Friday, January 24th, 2025 6:06 PM

Property Damage

A tech had to climb on my roof to put the line in and broke my meter. That was a year ago! Nobody has contacted me yet about it even though I talk to someone a few times, 4,000 to replace and he didn’t even report that he damaged something on my home! Now it’s worse and have to be replaced right away but who do I talk to?

Question

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Updated 

5 months ago

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XfinityAirelle

Official Employee

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2.7K Messages

5 months ago

 

user_vluydf We’re so sorry to hear about this—it’s absolutely unacceptable that this has been left unresolved for so long, and we truly apologize for the frustration and inconvenience this has caused. When a technician performs work on your property, we expect them to handle it with care and report any issues immediately if something is damaged. 
 
Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!

 

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