user_y54xv9 Thanks for reaching out about a recent install causing damage to the home. I would be happy to help you with putting in a damage claim for the damages done by the tech. This certainly isn't the experience we want for our customers, and I'm happy to help.
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
I have a similar need, but do not see this direct messaging option. Ive already tried navigating directly to the direct messaging URL, but it does not work. What am I missing?
peteyfam Per our Xfinity community forum guidelines, you should not be sending a Direct message before one of our team members requests one to be sent. If you could provide a little more detail regarding your concern, we would be happy to help make sure you get the help you need.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
Will someone be responding soon about my damages? It has been difficult to get anyone to respond after numerous attempts on phone, email, app and website. I will persist
Hello @user_y54xv9 we sent you a direct message request how you would like to authenticate your account for us. Please return to the direct messages, and we can help file the damage claim for you.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
XfinityEricB
Official Employee
•
3.4K Messages
1 year ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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user_y54xv9
Visitor
•
2 Messages
1 year ago
Will someone be responding soon about my damages?
It has been difficult to get anyone to respond after numerous attempts on phone, email, app and website.
I will persist
1
0