Visitor
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2 Messages
Property Damage
Comcast ran new cable through my property while doing work in my neighborhood (not for my house) and cut my irrigation line. How do I get them to repair the damage?
I didn’t even know they were coming. They just showed up and started digging on my property.
CCJamie
Problem Solver
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322 Messages
2 years ago
@user_ef3943 Thanks for reaching out to us, sorry to hear about the damage that was done to your irrigation line. We can certainly look into this with you and help get this resolved. If you could please send a direct message with your name and complete service address, we can then assist.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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user_ef3943
Visitor
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2 Messages
2 years ago
Thank you. I just followed the instructions but got a red message saying ‘couldn’t send’. Any ideas?
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user_6b39dc
Visitor
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8 Messages
2 years ago
Hi. Just wondering if Comcast was able to fix your irrigation? They just did the same thing to my irrigation system. I started a damage claim but am wondering how long it took to get things resolved and if you have any advice.
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