U

Sunday, September 24th, 2023 1:46 PM

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Driver damaged property

A driver damaged my property and I have spent two weeks trying to get live support. I am going to get an attorney if someone does not respond.

Official Employee

 • 

2K Messages

2 years ago

Hello @user_d9f2c0 and thanks for reaching out for help with your damage claim. I would be reaching out if I was in your shoes too. We are here and happy to help you. Please feel free to send us a Direct Message with your full name and complete address. Here is how you can reach us:

(Full credit to @BruceW for this excellent explanation!) 


"Search for Xfinity Support" won't work. To send a "Direct Messaging" message to Xfinity Support:


 • Click "Sign In" if necessary


 • Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging


 • Click the "New message" (pencil and paper) icon


 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there


 •  - As you are typing a drop-down list appears. Select "Xfinity Support" from that list


 •  - An "Xfinity Support" graphic replaces the "To:" line


 • Type your message in the text area near the bottom of the window


 • Press Enter to send it


See https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e for an example.

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