From about 7pm-morning I will experience about a 30-60% jump in packet loss, over Ethernet and WiFi. This is making it impossible to do any work from home, I have tried contacting support both over phone and text and they have been unable to improve the packet loss. I am at a loss to what I can do a

Ive had consisent packet loss when gaming across all platforms of gaming. I tried all troubleshooting techniques numberous times. Packet loss is 1% to 5% every 5 to 10 seconds. At this point how do I have a tech come out? I accept the charges to diagnosis.

Everytime I attempt to play COD Vanguard I get packet loss to the point of a disconnect. I will ping fine for awhile and everything will run smoothly, then out of the blue a packet loss and disconnect. I have forwarded ports. I have updated all software and devices. The only game it seems to happen

I’ve been experiencing severe packet loss for about a month now. All night tonight I’ve been at 20-30% packet loss, but usually it’s not that bad. I have went through all the steps with the xfinity troubleshooter, nothing has helped.

For about a couple of weeks, I've been having a packet loss issue. When I "ping -t www.comcast.net -n 50", I get around 10% loss. I get the same issue when I ping anywhere else. I thought it's because my modem/router is getting old, so I just purchased a new modem/router and set it up today. But I s

I’m seeing consistent packet loss and latency instability upstream of my local network in central MA, confirmed with repeatable testing on a wired PC. • Ping to my gateway (192.168.0.1) is 0% loss, sub-1 ms. • Ping to 8.8.8.8 shows ~4% packet loss with intermittent timeouts and jitter. • Traceroute

I am experiencing about 15 -30% packet loss on my connection. I have not had this issue before. --- google.com ping statistics --- 177 packets transmitted, 149 received, 15.8192% packet loss, time 219346ms rtt min/avg/max/mdev = 13.373/21.577/36.986/4.172 ms --- yahoo.com ping statistics --- 245 pac

I've been experiencing packet loss (about 20%) over the last few hours. We've had consistent packet loss issues for over the last few months. The worst is during weekends and week nights. The Xfinity chat agent has not been helpful, and I'm not able to get in touch with support. I'd like to fix this

As of a few days ago, every Xfinity/Comcast connection I have used has had upwards of 15% packet loss at high consistency. I tested the connection via two different modems and routers, at two locations. I tried both locations with wifi, ethernet, and mobile connection. all of which yielded about 15%

Hi, I'm experiencing consistent packet loss and network instability while playing Counter-Strike 2 on Valve's game servers. I've done multiple traceroutes and PingPlotter sessions to verify the issue is not on my local network, but instead appears to be within Comcast's backbone. Specifically, I’m s

I’ve been having issues with packet loss in the last few months, I used a PingPlotter app and it says that I’m having packet loss with 2 or 3 servers, I just want to know how can I fix that, cause that issue makes the games unplayable

They had an outage last night, and today I found out there is a huge packet loss problem. This is so annoying because the same thing happened last time. I booked a tech twice; the same person came both times and couldn’t fix it or identify the problem. The third guy took 30 minutes and found out the

I left xfinity a few years ago due to packet loss. I came back a little under a month ago and the packet loss still exists, ranging from 1%-18% packet loss. I've had 3 technicians come out and confirm the signal is great and the box connects are all in tact. I've ran multiple tests (pingplotter, pac

I have been experiencing severe packet loss every night for the past 4 months now. My connection is stable for the rest of the day, but around 8PM-1AM, there will be severe packet loss and connection drops for 2-4 hours. The time that packet loss/drops start to happen is random, but the consistent t

having packet loss issues since yesterday, everything is fine on my end, something is messed up in your network, please fix it

I get packet loss for hours at certain times every day is there a way to fix it? I use a wired connection to modem, seems as though there's congestion in my area.

I have been getting extreme packet loss starting in July, in the new apartment I moved into back in May. It is intermittent meaning outside of the moments when packet loss is occurring it is perfect. I am using the xfinity modem with 800 mb/s download speed. I have been on the phone with 20~ custome

I've having periods of 3-5 seconds of total packet loss every 10-30 minutes. The interruption does not last long enough to impact streaming video but is annoying for work-related video/voice communication and incredibly disruptive to gaming. I've run simultaneous continual ping tests from my PC to t

I am experiencing severe packet loss. I've run numerous speed tests (including the one here for Xfinity) and my speed is great. I've restarted my devices numerous times as well as replace my cable modem to take advantage of the higher speed available. But I am still having packet loss across the net

Every once and a while I get random packet loss spikes that last for a time. In the screenshot provided shows that hop 6 and 8 are having packet loss.