Visitor
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1 Message
Packet loss
I am experiencing about 15 -30% packet loss on my connection. I have not had this issue before.
--- google.com ping statistics ---
177 packets transmitted, 149 received, 15.8192% packet loss, time 219346ms
rtt min/avg/max/mdev = 13.373/21.577/36.986/4.172 ms
--- yahoo.com ping statistics ---
245 packets transmitted, 165 received, 32.6531% packet loss, time 245859ms
rtt min/avg/max/mdev = 30.116/35.532/50.422/4.419 ms
-- yahoo.com ping statistics ---
221 packets transmitted, 187 received, 15.3846% packet loss, time 233199ms
rtt min/avg/max/mdev = 46.146/53.716/70.235/4.560 ms
This ping is from my router. To my router my connection is clean.
EG
Expert
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107.2K Messages
1 year ago
Please start here if you wish;
https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9
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XfinityDilary
Official Employee
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1.8K Messages
1 year ago
Hey, @user_ccbfd3. Thanks for posting on our community forums for assistance. I see @EG offered a link with some troubleshooting steps to start. Did you get a chance to go over those steps? Has the issue improved?
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