1 Message
Packet Loss
I've been experiencing packet loss (about 20%) over the last few hours. We've had consistent packet loss issues for over the last few months. The worst is during weekends and week nights. The Xfinity chat agent has not been helpful, and I'm not able to get in touch with support. I'd like to fix this issue, as its very frustrating.
XfinityJohnG
Official Employee
•
1.6K Messages
4 months ago
Thank you for reaching out to us here @user_rbax16. If you are still experiencing that packet loss issue I will be happy to troubleshoot that from here for you. Could you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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