Visitor
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1 Message
Packet Loss
Hi,
I'm experiencing consistent packet loss and network instability while playing Counter-Strike 2 on Valve's game servers. I've done multiple traceroutes and PingPlotter sessions to verify the issue is not on my local network, but instead appears to be within Comcast's backbone.
Specifically, I’m seeing over 70% packet loss at this hop:be-3212-pe11.350ecermak.il.ibone.comcast.net
This packet loss continues through to the destination server, which results in rubberbanding, lag spikes, and poor hit registration in-game.
Here’s the affected destination IP (Valve game server):
162.254.193.98
I've confirmed this packet loss persists over time and is not isolated to one game session. Please escalate this issue to your network team to investigate and resolve the congestion or routing problem at that hop.
I'm happy to provide a PingPlotter trace if needed. Thank you.
XfinityAbby
Official Employee
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312 Messages
20 days ago
Hello @Emc1683. Thank you for providng all of that information. I would love to take a look into your packet loss and see what may be going on.
Please send us a direct message with your full name and address so that we can assist you further.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
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