Packet loss

They had an outage last night, and today I found out there is a huge packet loss problem. This is so annoying because the same thing happened last time. I booked a tech twice; the same person came both times and couldn’t fix it or identify the problem. The third guy took 30 minutes and found out there was a problem outside, which he fixed, but there was still slight packet loss that I could see while playing a competitive game. Overall, I was charged $100 while still experiencing 2% packet loss. Now, I’m facing the same problem with huge spikes in packet loss. It’s so frustrating to pay for the service and encounter this kind of problem in the US.

The app is now telling me I have to schedule a tech, but I know they won’t do anything to solve the issue. Either Xfinity did it on purpose to boost their sales, or I don’t know what is going on. I know this started after yesterday’s outage. Getting 30% packet loss is not acceptable at all, and Xfinity is so bad that they should definitely move out of the district and bring back good WiFi providers like Verizon and others for a reasonable price and better quality.