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Tuesday, October 29th, 2024 4:29 AM

packet loss fix

For the better part of 5 years my internet has had packetloss most of the day making gaming and even streaming impossible at times. Multiple techs and router/modem swaps later it still isnt fixed. One of the techs mentioned about having to check something out on the pole but didnt have the equipment to do so and it never got done. Each tech has said everything looks fine, the internet is good for maybe a day and then problems return. I have port forwarded game servers for every game i play and while it helps the tiniest bit, it is still unplayable. Rubber banding around, internet dropping for a split second resulting in a disconnect from the game for a few seconds. Every game that has the telemetry viewable shows 1-5% packet loss, spiking to 100% when disconnects happen. Meanwhile download/upload speeds are both consistent, but packet loss is a HUGE problem and has been since upgrading to the highest speed package. I've been dealing with it hoping something was happening with techs that unfortunetly seem like they only know how to install a coax into modem.

Doesnt matter if theres one device connected and using bandwidth or five, packet loss packet loss packet loss...

XB8 Modem/router combo 

Multiple ethernet connected PC's have this issue. Multiple ethernet cords ranging from cat 5, 5e and 6. 

2.5Gb port (with 2.5Gb port on PC) and 1Gb ports were tried

Hopefully someone can help me remotely as I believe its on comcast/xfinity's end and techs coming and going and resolving nothing isn't gonna fly anymore.

Official Employee

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2.5K Messages

12 days ago

@user_332522 I understand how important your services are to you as they are to me as I just started to work from home full time! Any service issues will cause a headache not only to not be able to assist my customers but prevents my kids from getting school work done and being entertained while I am working!  

 

Since you are using our Gateway, can you visit the link: https://www.xfinity.com/support/articles/speed-to-gateway-test-faqs and do a speed test to the Gateway?

4 Messages

Thank you for your response, however speeds aren't really the problem, even as i took this speedtest and i am receiving the right Download/Upload, i am still actively receiving packetloss and late packets.

4 Messages

11 days ago

here it is from the xfinity app as well.

4 Messages

this might also be useful, https://www.waveform.com/tools/bufferbloat?test-id=d034f32a-5821-46a7-91fb-55f9ad0de785

also if we move this into dm's i can show pingplotter graphs to show where the packetloss is happening and maybe something can be done.

Official Employee

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1.8K Messages

11 days ago

Thank you so much for taking the time to reach out to Xfinity Support @user_332522!  We are so glad to hear from you and want to help in any way that we can to ensure that you are having the best experience with your service. No worries!  You have reached out to the right team to address your concerns.  Please feel free to shoot us a private message with your details any time you would like to get started. 

 

To send a "direct message" / "private message" message to Xfinity Support:

 • Click "Sign In" if necessary

 • Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging 

 • Click the "New message" (pencil and paper) icon

 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 • As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 • An "Xfinity Support" graphic replaces the "To:" line

 • Type your message in the text area near the bottom of the window

 • Press Enter to send it

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