Earlier this year there was a problem where Season 2, Episode 2 of Snowpiercer (TNT) was only available on demand for free in HD, not SD. It took several weeks to fix this. Now the same problem has occurred again with two shows: Season 5, Episode 18 of Riverdale (CW) and Season 4, Episode 9 of Black

Recently switched to X1. On my former non-X1 box, if I selected a title that was expiring soon, there was a notation with the expiration date listed along with the title’s Info. Plus, the expiration date was also noted in my Recently Watched queue (now the For You area - I think - on X1). Now

Cannot see the movie pictures when viewing movie titles while viewing On Demand. It shows a blank gray box. Xfinity streaming 

Why is TCM On Demand not listed for easy network access anymore? Same question for Investigative Discovery On Demand.  Why are most recent networks no longer shown for me?

I have been enjoying the TCM channel through my Sports and entertainment package. However, on Monday the TCM tv channel 33100 disappeared and so did support for the app. I can’t authenticate my account for iPhone, iPad or fire tv cube. The message is just you no longer have this service. I contacted

I saw that all of a sudden TCM was not available. I believe I have the sports and entertainment but I don’t know the channel numbers. What are they?

Why can’t I get an answer as to why TCM disappeared from my programming in Minneapolis without any explanation or notification?

Why do I have to repeatedly authenticate the TCM channel on Xfinity Stream? I've had the TCM channel for years through Xfinity, now streamed through FireStick, but this has always been a problem even before I switched to Xfinity stream from regular cable. Is there a fix for this?

Signed up for TCM and it's working on the TV and streaming live, but Watch TCM hangs up at sign-in. I get the green checkmark splashscreen from Xfinity, but after that the Watch TCM screen attached appears. I had Xfinity folks look into it via chat earlier today, but it's still broken. Any help appr

According to channel line up, TCM is in the 140+ starter package. Is that true? I can change to a cheaper package and get TCM. https://www.xfinity.com/learn/channel-lineup?tvonly=1

In the Seattle area, I upgraded from an old package to Ultimate TV. 185+ channels.  But I lost TCM!  (Turner Classic Movies)  What's up with that?! 

Half of the Starz titles are locked when using the STARZ App on the iPhone, Android, and Roku. On the Windows 11 or LG Smart TV I don't locked titles issues. I do pay Starz via Comcast. I really don't want to be told to use the XFINITY Stream when I do pay for the network and the network has

Over 20 years I’ve purchased hundreds of dollars of movies and tv shows on OnDemand. Last month you upgraded to a new system. If I upgrade to the new system, I’ll lose a few hundred shows on my DVR. If not, I can’t access OnDemand at all. [Edited: "Language"]

Why are shows like all the Law and Order, Quantum Leap and all the Chicago shows on demand only HD.  I can't  watch any of those shows the following day on demand as they are either  Peacock, HD, or other pay channels. I have SD.  It seems NBC shows are all listed like this as H

Tonight before dinner my husband was watching a movie on TCM On Demand with no problems. After dinner, he went back to the movie and got a new screen saying that the movie was now only available as a subscription.  What was part of our service vanished in just 20 minutes. What is going on? Tried to

I woke up this morning and TCM is gone and asking me to upgrade xfinity package. I haven’t changed anything so why is it removed?

When watching anything on demand, the picture turns black and the sound stops.  This happens when viewing HD or SD, movies, tv shows,  premium channels or regular Network channels.   It started about a week ago.   I have to press stop on the remote and then restart wha

When I look at the "My Account" information at the Xfinity website, and ask to see my channel lineup, the TCM channel shows up as being on channel 903. However, when I try to view anything on that channel (at xfinity.com/stream), I get the message "this requires a subscription". Why can't I watch TC

Well, I have a problem and nobody at Xfinity/Comcast can find a solution. 12/22/22 we decided to switch from the X1 box to the Flex box. It took about 10 weeks for online and in home tech service to to get out purchased movies transferred to our library. Finally, an online rep figured out there are