Missing on demand purchases

@XfinityArmand​ they show on app but not on Xfinity stream through xumo

No worries!  We are glad to take a closer look at things for you @user_tzo4z2.  Please feel free to shoot us a private message with your info so that we can get started on this for you. 

To send a "direct message" / "private message" message to Xfinity Support:

 • Click "Sign In" if necessary

 • Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging 

 • Click the "New message" (pencil and paper) icon

 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 • As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 • An "Xfinity Support" graphic replaces the "To:" line

 • Type your message in the text area near the bottom of the window

 • Press Enter to send it

Xfinity support is terrible.  I’d rather go into a store.  It takes chat 20 minutes for one simple question with an unnecessary script and then they try to sell you something.  I can get this done in that time at an Xfinity store.  

user_tzo4z2 I am not seeing here that you have sent us a private message in the past, I am only seeing your public posts about the issue. We are a corporate based team here on the forums, not sure what support avenue you explored prior, but we greatly want to help. Our team is always here provide first-class support.