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Wednesday, November 27th, 2024 5:50 AM

Missing on demand purchases

My titles from Xfinity flex to xump play during transition of streaming boxes.  Also my Movies Anywhere titles are also not accessible like they were before

Official Employee

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1.9K Messages

15 days ago

Thank you so much for taking the time to reach out to Xfinity Support @user_tzo4z2!  We are so glad to hear from you and want to help in any way that we can.  No worries!  You have reached out to the right place to get things ironed out.  When you are using the Xumo device, are you also able to access the Xfinity Stream app?  If so, are your purchases showing up there?

3 Messages

@XfinityArmand​ they show on app but not on Xfinity stream through xumo

Official Employee

 • 

1.9K Messages

No worries!  We are glad to take a closer look at things for you @user_tzo4z2.  Please feel free to shoot us a private message with your info so that we can get started on this for you. 

 

To send a "direct message" / "private message" message to Xfinity Support:

 • Click "Sign In" if necessary

 • Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging 

 • Click the "New message" (pencil and paper) icon

 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 • As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 • An "Xfinity Support" graphic replaces the "To:" line

 • Type your message in the text area near the bottom of the window

 • Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 Messages

Xfinity support is terrible.  I’d rather go into a store.  It takes chat 20 minutes for one simple question with an unnecessary script and then they try to sell you something.  I can get this done in that time at an Xfinity store.  

Official Employee

 • 

1.5K Messages

user_tzo4z2 I am not seeing here that you have sent us a private message in the past, I am only seeing your public posts about the issue. We are a corporate based team here on the forums, not sure what support avenue you explored prior, but we greatly want to help. Our team is always here provide first-class support. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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