5 Messages
TCM channel vanished - TV and app
I have been enjoying the TCM channel through my Sports and entertainment package. However, on Monday the TCM tv channel 33100 disappeared and so did support for the app. I can’t authenticate my account for iPhone, iPad or fire tv cube. The message is just you no longer have this service.
I contacted Xfinity support staff and they said it’s TCM. I contacted TCM and they told to me check my account.
Does anyway have any recommendations?
I tried resetting, turning off and on, deleting my app.
Turner Classic Movies channel is having trouble with authentication of accounts?
Accepted Solution
user_5e919e
5 Messages
1 year ago
So, after many weeks of back and forth with tech experts and engineers the answer for the missing TCM channel is
“TCM has been removed in your area.”
I was not told they were going to remove the channel I pay for or do they know what areas that the TCM channel being removed from. My neighbor still gets the TCM channel.
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XfinityAlfonso
Official Employee
•
946 Messages
1 year ago
Good Evening @user_5e919e thank you for taking the time to reach us regarding these questions with TCM. You mentioned "the app" Are you referring to Xfinity Stream or the Watch TCM App? Have you downloaded this exclusive app before? We can research your account to verify that TCM is still active. I was able to find an FAQ that goes over the in detail.
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user_5e919e
5 Messages
1 year ago
Hello XfinityAlfonso,
I was using the Xfinity stream app and the TCM app. Both the TCM channel on Xfinity stream app and TCM app were working last week. But this week the message is : “This network is not included in your current Xfinity TV service.“
but it is….
I contacted Xfinity chat support the other day and got this message:
“my supervisor here, and I have received the information that we are currently having a maintenance of several channels, hence you are facing this issue, Please allow us 24-48 hours and we promise it will be resolved
[Edited: personal information]
Is the reference number.”
Nothing happened.
(edited)
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