TVAPP-00148

Xfinity stopped working for me, too. I tried to add the app to my tv home and it is no longer available.

I can still download the Xfinity Stream app after I delete it.  Had an Xfinity technician here today but he couldn't resolve the issue.  Told me to call Samsung and see if they're getting similar complaints.  I did and Samsung is researching the issue so will see what they come back with.

Greetings, @user_b00s7t! Thanks for reaching out about the Xfinity Stream app. We are happy to help and get to the bottom of this! Can you tell me what year of Samsung TV you have? Before you tried to add the app back to your TV would it not load or would you get an error when you tried to watch?

After a week and a half of talking with Xfinity technicians (both over the phone and in person) I finally spoke to one who suggested I go and get an Roku Streaming Stick and watch the Xfinity Streaming App through that.  So I did that and its been working great (knock wood).  Of course, I have another remote to deal with but at least I can use the Xfinity App.  I'm convinced that Xfinity tweaked the App in some way although they won't admit anything was done to it.  It just doesn't make any sense that the App just stopped working after working fine for years and the only problem I had was with that one App and no others.

Lost the use of the streaming app two days ago on all my Apple TV 4K devices, iPads, and one LG TV. I have tried various things on my end without success. I have even tried streaming on the Xfinity site through a browser and it's telling me that the device is offline when I clearly have internet connection. So far, reps haven't been able to help. Issue is being escalated.

Update:  A tech showed up and after about two hours of head scratching and trying to figure out why I was getting internet but no TV service through the stream app, he decided to disconnect my Netgear CM600 modem and connect a new Xfinity modem. Finally, I had TV service again on all my devices. Go to find out through a rep on Reddit that was following up with me, he told me my modem was end of life. I went to Xfinity website to look at compatible modems and no longer see my modem. I had no idea this was about to happen, but had been waiting for the day that it finally failed me and I wasn't able to get internet or anything. For the next week, I will have to rent the Xfinity modem until my Arris S33 gets here.

Greetings, @user_6yml6k! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with the Xfinity Stream app, but you have definitely come to the right place for assistance.

Can you tell me a little more about what's happening? Does the Xfinity Stream app open on your smart TV, or does it crash right away? Are you able to log in to your account and see content you are subscribed to, or do you get an error when you try to log in? Are you able to access the Xfinity Stream app on other devices, like a smartphone, tablet, or web browser?

Crash on multiple Samsung TVs doesn't start gives me a black screen

We are not indicating any known issues with the application and features. When connected to your In-Home Internet connection, are you also experiencing issues with the Xfinity Stream application on mobile devices such as your phone? The Xfinity Stream App on Samsung televisions would need to be connected to your In-Home Network and unable to use used on other Internet connections.  

This is very frustrating I experience no issue on my Samsung phone. But on all Samsung Tv's in my home Xfinity stream does not work. I have uninstalled reinstalled, power cycled both the TV and the xfinity modem, factory reset tv updatedvfirmware, reinstall xfinity Stream. Completed all troubleshooting step.. still does not work 

@user_6yml6k I can understand the frustration and I hope we can find a solution. Do you have any non-Samsung devices you can test on the in-home network and also let me know if your Samsung phone can access the Stream app while off network? 

@user_4lwc2j Actually, this is NOT a Comcast issue, see here: https://forums.xfinity.com/conversations/xfinity-stream-app/tvapp00148/65a81e375bd1d830a3212f42?commentId=65afc8c3ed17eb490b5776c7

@user_75e93s Actually, this is NOT a Comcast issue, which means there is little anyone at Comcast can do to assist other than provide updates as to what Samsung may be doing to resolve this issue. They cannot communicate any additional information if it is not provided/approved to be shared by Samsung. 

@Rena2 This is not a Comcast issue, you can see here: https://forums.xfinity.com/conversations/xfinity-stream-app/tvapp00148/65a81e375bd1d830a3212f42?commentId=65afc8c3ed17eb490b5776c7 for the latest updates.

It seems that Xfinity is happy blaming Samsung, one of the three largest TV manufacturers, instead of working to resolve the issue. It is enough to make me consider another service where they do not seem to attempt to blackmail you into using their $10 a month 1990s cable boxes for each TV.    

Hey there, @user_wl9xs6 thanks for reaching out through Xfinity Forums regarding your Xfinity Stream app. We are aware of the known issue since Samsung's recent update. We are working with their team in order to get this resolved as soon as possible. In the meantime, you can access the Xfinity Stream app on another device and cast to your TV or continue to stream. We truly appreciate your patience. 

[Edited: "Inflammatory"]. This app is [Edited: "Language"]. Please halp.

I too have experienced issues with the Xfinity app on Samsung. Most recently today. And Xfinity is content blaming the problem on Samsung with no real real effort to solve theior customer's issues. It is enough to make me consider anotehr carrier that doesnt require me to pay $10 a month per TV to stream their service.  

Hello, @user_1bezs5! Thanks for reaching out to us on the forums! I apologize to hear that you are having issues with the streaming app and the TVAPP error you are getting. We appreciate everything you have tried so far and would like to have a closer look into this. Can you please click the Direct Message icon at the top right of the page, click on the pen and pad icon, enter Xfinity Support in the "To" section of the chat, and provide us with your first/last name and full address so we may further assist you?

I have same issue since jan 16th

@XfinityMichaelC​ you folks know what the issue is. Quit playing everyone. Get with Samsung and get this fixed. Enough already with delays and obfuscation.  

@user_igjsy1, thank you for taking the time to reach out to us using the Xfinity Community Forums. I know how important access to your favorite programs can be. How long have you noticed this error message with your equipment? Also, have you attempted any troubleshooting steps so far using the Xfinity Support site?

Same issue here, the browsing and live tv menus are all accessible and show up to date programming, but nothing will actually stream. I’ve gone to the device care option via settings and cleared my Samsung TV cache. I’ve deleted and reinstalled the app, I’ve tried the holding power button until it shuts off, shows the Samsung icon and comes back. I’ve unplugged the TV, I’ve ensured there is internet connectivity and nothing works. 

On an aside to the above...

Xfinity did an app update on Jan 10th that eliminated the option in the 'settings', 'accessibility' preferences that allowed you to turn ON/OFF CLOSED CAPTIONING. Requiring you to now have to turn it off manually every time you open the streaming app.

Xfinity's solution is to shut us down and not solve the problem! This way we just go away quietly! No communication to the users or credits for 10 days without paid TV service!  BTW, it looks like they are closing and merging new comments related to this problem. I posted one yesterday, and their response was that this is not a Comcast issue but a Samsung issue and they cannot communicate without Samsung's consent. I wonder why then all the other apps are working perfectly in my Samsung TV, except for the Xfinity Stream? Sounds to me that the problem is with Xfinity's [Edited: Guideline Violation] app that never worked effectively anyway and now it finally crashed!

[Edited: Guideline Violation]

Yes, that was interesting that they closed that topic.  Apparently wanting to conceal the problem.  Now the Streaming app displays a message which blames Samsung for a fimware update from Samsung.  Surprising that NONE of my other Samsung apps are broken.  That tells me the developers were using some unsupported function which they found and now they are blaming Samsung for them using an unsupported function.  If Xfinity wants to dispute this, then let them provide a link to documentation on the Samsung site.  Until then, I will accept that Xfinity is doing their usual worst with customer support.

same here no resolution

@user_90egt3​ Yes, I saw that "blame game" post. Xfinity mistake, they blame 2021 Samsungs, yet mine is not a 2021 model. OOPS, 'blame game' error! Lol, not!

They are now saying it is a Samsung issue and to call them. Has anyone gotten this resolved?

What is the solution for Streaming with Xfinity Stream on Samsung TV

There's nothing you can do to fix this. It's up to Comcast, who says they are "working on it". For workarounds, see https://forums.xfinity.com/conversations/xfinity-stream-app/xfinity-stream-down-on-samsung-tvs/65ad6ebbed17eb490b570a37?commentId=65b01678ed17eb490b57839e.

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

@user_xyuyzh Could you please send our team a direct message. Our team can most definitely take a further look at this issue.To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window