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user_1bezs5
1st Topic
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8 Messages

Thursday, January 18th, 2024 12:03 PM

Closed

Continual App Issues with Samsung TV

Have seven TVs, all with Xfinity app and the only one that has issues is my newer Samsung unit. Going in a year now. Have spoken with customer support tens of times and must’ve deleted/reinstalled the app a hundred or so times? Once a week, hit an error—guide will load but no channel viewing, delete/reinstall. Frustrating but usually works after a day or two of trying to reinstall. This week tho? Error: TVAPP-00148 and the delete/reinstall isn’t resolving. Hard reset of TV as well. Nothing. Please help. Immensely frustrating for this to be the case with a $200/month cable subscription. 

Question

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Updated 

1 year ago

 • Edited

103

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This conversation has been merged. Please refer the main conversation:

TVAPP-00148

user_1bezs5

8 Messages

1 year ago

[Edited: "Inflammatory"]. This app is [Edited: "Language"]. Please halp.

(edited)

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user_6e75c9

Visitor

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20 Messages

1 year ago

I too have experienced issues with the Xfinity app on Samsung. Most recently today. And Xfinity is content blaming the problem on Samsung with no real real effort to solve theior customer's issues. It is enough to make me consider anotehr carrier that doesnt require me to pay $10 a month per TV to stream their service.  

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XfinityMichaelC

Administrator

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4.2K Messages

1 year ago

Hello, @user_1bezs5! Thanks for reaching out to us on the forums! I apologize to hear that you are having issues with the streaming app and the TVAPP error you are getting. We appreciate everything you have tried so far and would like to have a closer look into this. Can you please click the Direct Message icon at the top right of the page, click on the pen and pad icon, enter Xfinity Support in the "To" section of the chat, and provide us with your first/last name and full address so we may further assist you?

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user_6e75c9

Visitor

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20 Messages

@XfinityMichaelC​ you folks know what the issue is. Quit playing everyone. Get with Samsung and get this fixed. Enough already with delays and obfuscation.  

1 year ago

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user_5iov8t

2 Messages

1 year ago

I have same issue since jan 16th

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XfinityGabby

Official Employee

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1.5K Messages

Hello, @user_5iov8t. We definitely want to ensure that you are able to properly enjoy the Xfinity stream app and the content available to you! We have identified an issue where customers using Samsung equipment are getting the TVAPP-00148 error. Our engineering team is currently working to investigate what is causing this issue so that we can then provide the fix you need! We don't currently have an ETA or workaround available at this time, but I will continue to monitor this issue and provide any updates I have in this thread once available. 

 

If you have any other eligible devices in the home that are not Samsung, I would recommend giving those a try to see if you can watch content from there in the meantime. Thank you so much for your patience while we work through this for you!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_i2g4pe

11 Messages

same here since 1/16

1 year ago

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