Xfinity stream not working on any Samsung TV

Crash on multiple Samsung TVs doesn't start gives me a black screen

We are not indicating any known issues with the application and features. When connected to your In-Home Internet connection, are you also experiencing issues with the Xfinity Stream application on mobile devices such as your phone? The Xfinity Stream App on Samsung televisions would need to be connected to your In-Home Network and unable to use used on other Internet connections.  

This is very frustrating I experience no issue on my Samsung phone. But on all Samsung Tv's in my home Xfinity stream does not work. I have uninstalled reinstalled, power cycled both the TV and the xfinity modem, factory reset tv updatedvfirmware, reinstall xfinity Stream. Completed all troubleshooting step.. still does not work 

@user_6yml6k I can understand the frustration and I hope we can find a solution. Do you have any non-Samsung devices you can test on the in-home network and also let me know if your Samsung phone can access the Stream app while off network? 

Yes my cell phone can connect to Xfinity stream using cellular data... non of my TVs on my Xfinity in home Wi-Fi network can

Could  try deleting the app, then power cycle your Gateway, and try to reinstall the app again?  Also reaching out to customer service directly so they can do a remote reset of your system. You'll probably have to go through the same power cycle reinstall afterwards 

@user_b4e4f5 Thank you for letting us know which Tv you have that the stream app is not working on. I am happy to look a little further into this.  Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

@XfinityJanelle​ I have the same issue. It happened a month ago, nobody could fix it and hours later it was miraculously working and NOW it is not again, black screen with three dots in the top right quadrant. 

Hey @user_e75s7t is this also happening for you on a Samsung TV, or Samsung(Android) branded devices specifically? When this happened before, what sort of troublwshooting did you work through? 

@XfinityJanelle​ 

I have same issue. I even provided the error code 00148. It’s hard to get a hold of a live agent. The chat feature is worthless at helping. I can cast to my tv from my phone using the app. All my other apps work. This error code came up on Wednesday January  17th. It worked fine previously. I have reset it. 

@Janskiw Have you tried any of the troubleshooting steps listed above already?

I’m having same issue with Samsung tv and Xfinity app.  Has anyone received a legitimate answer or just more apologies and NO answer??

Thank you for reaching out to us @user_bkkk49! The Xfinity Stream app is no longer available on 2017 Samsung TVs. The Xfinity Stream app is available on the following Samsung Smart TVs:

• 2023 TVs.
• 2022 TVs.
• 2021 TVs.
• 2020 TVs (no minimum software version) All QLED and UHD Models.
• 2019 TVs (no minimum software version).
• 2018 TVs with minimum software version T-KTM2AKUC 1131.9.
• 2018 TVs with minimum software version T-KTM2LAKUC 1131.9.
• 2018 TVs with minimum software version T-KTSUAKUC.
• 2018 TVs with minimum software version T-KTSNAKUC 1131.9.

Please follow these steps to determine your Samsung TV model and software version:

1. Make sure your Samsung Smart TV is connected to the internet.
2. Press the Smart Hub button on your Smart Control remote to go to the Samsung Home screen.
3. Scroll to and select the Settings icon (gear to the right).
4. Arrow down to Support.
5. Arrow right, then down, then select About this TV.
6. From here, you'll see the Model Code, Serial Number, Software Version, etc.

I bought my Samsung in 2022. 
Just change my xfinity password and streaming plan and no longer can stream. I have repeatedly gotten this error:

Error Code: TVAPP-00195

Yes, I uninstalled and reinstalled the app and the same response.

The last Xfinity agent I spoke with hung up on me. Nice. Incredibly frustrated. No resolution. 

@XfinityAldrik​ I have a 2022 Samsung and cannot get the app to work properly.  It’s not a TV problem - it’s an app problem.

Hi, @user_alfi9p. I hope you are doing well. I am sorry to hear about your recent troubles with the Stream App on your Samsung TV. I just completed an account refresh which should help. When you have a moment, please log out and log back in. Can you confirm the modem of the TV? 

Hello, @user_llyj85 Do you have one of the Samsung smart TVs listed above that work with Xfinity Stream? Any of the 2017 and older models will not work. 

I have a new 2023 Frame TV. Additionally the app worked perfectly for 6 months or so, then quit working. This is an Xfinity problem not a T.V problem. Is anyone actually working on a solution? Seems many, many people are having the same problem......

I have the same issue 2021 frame tv, stopped working  1/17, still not working. I was told by Xfinity it is a wide spread issues with Samsungs tvs.  

Mine is doing same thing. Worked fine for about a year, then yesterday stopped working. My LG TV works fine with the xfinity app. 

@user_llyj85​ same ugh. Cant watch football!!!

We are glad to take a look at things for you @user_2m9xu3.  You have reached out to the right team, and we are going to get things squared away for you.  Please feel free to shoot us a private message so that we can get started.

To send a "direct message" / "private message" message to Xfinity Support:

 • Click "Sign In" if necessary

 • Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging 

 • Click the "New message" (pencil and paper) icon

 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 •  - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 •  - An "Xfinity Support" graphic replaces the "To:" line

 • Type your message in the text area near the bottom of the window

 • Press Enter to send it

Hello, @user_99fq7i. Thanks for reaching out! Are you getting any type of error message, or code when you try to use the Xfinity Stream app on your Samsung TVs? 

I am using Roku devices with Xfinity streaming app as my workaround - im

ao done spending time trying to fix this issue. So now it all works !

No answer Xfinity does not take this seriously.  They ask the same questions over and over, apparently they are unable to scroll up with their mouse to see the past conversations.  Nothing, no support.  [Edited: "Solicitation"]  I've done it before for Xfinity and receive an actual human being calling me back to assist me.  I guess I have to do it again.  [Edited: "Inflammatory"]

@user_0sfrbd Welcome to our Community Forum! Thanks for reaching out so we can make sure you're able to enjoy the Xfinity Stream app. What troubleshooting steps have you tried so far? Is your TV listed here as compatible with the Stream app?

Yes my tv is compatible, it's a 2022 Samsung. I am still having the same issue as others have reported

@user_0sfrbd I appreciate you keeping me posted. Are you having trouble installing the app, opening the app, signing into the app, watching content, etc? What troubleshooting steps have you already tried? 

I had the same problem and purchased a Roku thinking this would fix it but no - all apps worked but xfinity . Call the help desk and was surprised they did fix this. FYI all my other Rokus in the house worked fine with Xfinity Steam. How odd 

@user_520d3b​ Thank you for posting - I also have a 2022 Samsung TV.  NOT a 2017 like the customer service rep kept repeating.  What is the problem here?  It worked yesterday and for 8 months prior - now they’re telling me it’s an issue with my TV and not the app??  I’ve restarted, uninstalled/reinstalled/ rebooted everything possible - nothing works.  Why is Comcast not addressing??

My Samsung TV Xfinity app is not working properly 

only on demand not regular tv, I deleted the app and uploaded again and still not working 

we keep disconnecting the tv 

This seems to be a highly messed up situation. I have a 2022 Samsung Smart TV. All apps work perfectly fine. Can watch on demand programs on the app, but not live tv. Did all previous troubleshooting tips in this thread. What is irritating me is that it was operating perfectly fine just yesterday. I wake up today and issue all day long. Something wrong with the app bottom line. Not buying a Roku or Firestick. Just sad. 

Yup , same with me, Its a wide spread issue.

Everything you've said is the same with me too. 

Same for me too.  Uninstalling and reinstalling app used to fix this but no longer. Works fine on fire TV just not on the Samsung app.

@user_artstudiojoe​ everything same with me. [Edited: Language]. 

@user_artstudiojoe​ the lack of honesty is disgusting. [Edited: "Solicitation"]

We just bought a new Samsung smart TV two weeks ago. Live TV was working just fine in the app for days and then it stopped working. I can cast live tv from my app on my cell phone to the tv, but cannot use the app on the tv. I get the same error code and used above.  Very frustrating as I spent so much time troubleshooting on my own and with agents for no resolution at all. Seems I am not the only one. This will make us cancel our Xfinity for sure since we obviously cannot use it the way we intend to. 

I like the hundreds prior to this I’m having the same exact problem with my relatively new Samsung TV. It is a 2021 model and it is a smart TV and the only app that doesn’t work is the Xfinity app. Xfinity was on the phone with me for an hour couldn’t solve it, I had a technician out here for an hour he could find no issues. I have Sam calling me in the morning at 9:30 to walk-through issues, but this seems to be a problem with all of Xfinity subscribers, and it looks like not just Samsung TVs. I think Xfinity needs to solve the app 

@user_jk87ic​ I called corporate in Philadelphia this afternoon. I learned from the customer service rep that this is a nationwide issue between Samsung tvs and the Xfinity streaming app. Comcast is not sure whether it's the app or the tvs that are the problem. They are working on it.  The rep suggested I "cast" live streaming tv from using the xfinity stream app on my phone to the tv until it is fixed. I will try it. But, it does not feel right to be paying for a service we can't use as designed.

@user_jk87ic​ same problem here. Started 2 days ago.  Extremely frustrating.

Same exact here, past two days.  So frustrating!!

Thank you for your feedback and detailed post @user_jk87ic. Our engineering team is aware some Samsung smart TV customers may receive TVApp-00148 errors when attempting to tune to linear channels in the Stream app. And, is working to provide a solution as quickly as possible. Apologies for any inconvenience this may have caused. 

I’ve been getting the same error message for two days now. Only one Samsung smart TV is not streaming live content, tried everything still not working. Went into source and changed from TV to fire stick opened the Xfinity app and all is good. Changed source back to Samsung TV and app does not stream live TV.

Hi there  @user_4bunj5!  Thanks so much for taking the time to voice your service concerns.  We are glad to take a look at things for you.  Please feel free to shoot us a private message detailing your issue so that we can get things squared away for you. 

To send a "direct message" / "private message" message to Xfinity Support:

 • Click "Sign In" if necessary

 • Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging 

 • Click the "New message" (pencil and paper) icon

 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 •  - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 •  - An "Xfinity Support" graphic replaces the "To:" line

 • Type your message in the text area near the bottom of the window

 • Press Enter to send it

I have a Roku stick plugged into my Samsung TV. 

I am having these same issues with Xfinity app on Samsung TVs.  Xfinity can you figure it out with Samsung and report back?