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Referral Promotional cashback
Hi I would like to know the balance in my Virtual promotional credit card which I got from Xfinity
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Customer Service
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How do I get construction referral to actually go through so that I can get Internet set up??
I moved into my home a month ago and scheduled a service tech to set up my Internet service on 10/27. The guy showed up, said he couldn't do the installation because they need to hang cable from the road and it was a referral to the construction department. He said he was filing a ticket. Called a f
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Customer Service
Incorrect Billing and Collection Referral Due to System Error
Dear Xfinity Customer Support, I am writing to formally report a serious billing error caused by a system issue on your end and to request immediate resolution. After moving to a new address, I opened a new Xfinity account. However, due to a system issue, this new address/account never appeared unde
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Billing
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Didn't receive gift card for signingup with a friend's referral link.
its been 2 billing cycles already and did not receive the promised gift card yet. please advice.
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Billing
Thank you for keeping me posted. I will keep an eye on the maintenance referral and make sure we get this tested again once the new tap is in place.
IPv4 Packet loss on windy afternoons
Hello, I have been working from home for over a year now and my Comcast/Xfinity internet performance has been very reliable, until now... Starting on 4/21, my connection has been experiencing severe intermittent packet loss (1% - 20%). This seems to happen around 13:00 and continues until about 17:0
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We did the refer a friend and established service 4 weeks ago. the refer a friend website says i have one referral and NO earned rewards. Who do I contact?
refer a friend customer service
how do i know if my refer a friend transaction is in the system?
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I finally figured out how to access, send, and receive email from the secondary account, with its permission level set to "Viewer". Thank you for your help and referral to the Customer Security Assurance team.
Unable to reset password or reactivate a secondary comcast.net account
After changing my xfinity internet plan in July, one of my secondary accounts has become inaccessible and I am unable to reset the password through the website menu system. Specifically, my secondary email does not show up so I can reset the password, probably because there has not been a recent log
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I see the visit result was a referral to our maintenance team. I will keep an eye on it and follow up with you here any work I see. We won't give up on this and will make sure you are taken care of.
Repeated loss of connectivity -- continued.
A few months ago I posted a note here about repeated loss of internet connectivity...link below...the issue still continues, so thought I would share a quick update and ask other folks how their similar issues have been resolved so we can put heads together on resolution. Summary: I see frequent dro
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My friend referred me to xfinity and I used my friend's referral link to signup for xfinity home internet connection. I was informed during signup that, both myself and my friend will receive a gift card, after 1 billing period. I haven't receive
Didn't receive gift card for signingup with a friend's referral link.
its been 2 billing cycles already and did not receive the promised gift card yet. please advice.
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in the interest of expedience, brevity and effectiveness, appropriate exchanges should be done by telephone; below is a sample hours spent with untrained employees, operators that openly remark that the triage system is horribly broken because of ov
Fraudulently Ordered iPhones [Edited]
Sir I navigated your company AND am pleading with you for your assistance and oversight — we’ve talked to over 20 people — ALL A DEAD ENDAdditionally, Comcast Xfinity customer (dis)service has been documented many times over Briefly…• impersonated by female fraudster who was obviously not validated
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This incentive plan is a complete joke. People at the store are completely uninformed. When you call the myriad of customer service number xfinity provides, they continually refer you to another number who is a lead to another completely usele
Mobile Time to Switch page isn't working
I recently switched from Verizon to Xfinity Mobile. I received the email with instructions to upload my last bill from my old carrier for the Device Plan Payout promotion. The Start Here button on the email goes to https://mobiletimetoswitch.xfinity.com/, but it opens to a 400 bad request error. Is
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Greetings, @user_v6k7ek I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your connection, but you have definitely
Extremely high latency
I've had extremely high latency for the past several months. I've replaced all of my home networking equipment, tried a router provided by Comcast and this issue has not improved. I routinely have packet loss and call drops when I'm on work meetings. My download/upload speed is excellent but this hi
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user_wwv21k Thanks for reaching out for help with the early activations of the account billing concern, and the referral bonus. I can help with one today no problem, but the referral requires that the account is open for 90 days with good payment his
Starter kit activated earlier than requested
Hi, I am moving to a new place on 6th August, 2025 for which I needed a new internet connection. The agent on the phone who sold me the plan assured me that my connection would be activated on 6th August and the billing period would start then. They also assured that my friend who had referred me wo
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Mobile line billing error
I signed up xfinity internet with a free mobile line in February and have both activated on Feb 28. Today I just received the mobile phone bill and I got charged full price! No $40 mobile line credit and no $10/month bring your device credit . Please fix it. also I used my friend referral to sign up
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Billing
@bob-mmk, Thank you so much for taking the time to provide such detailed tracking and updates. I completely understand how frustrating this situation must be, especially when you were expecting a working service. The good news is that another appoint
Intermittent Modem Connection - no power on 21 of 32 channels
Working great - checked modem admin screen (Netgear CM3000) power on all channels 3.1 - 4.1 ish SNR 43 ish. Starting around 5:30 PM EST I started seeing the Internet drop off and on. Checked modem and saw 10 - 100's of thousands or uncorrectable erros on channels 12 and higher. Rebooted modem a few
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constant packet loss
I left xfinity a few years ago due to packet loss. I came back a little under a month ago and the packet loss still exists, ranging from 1%-18% packet loss. I've had 3 technicians come out and confirm the signal is great and the box connects are all in tact. I've ran multiple tests (pingplotter, pac
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Your Home Network
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No internet port forwarding.
I had logged into the gateway and set port forwarding. It did not work. A couple days later I logged in. There was no access to advanced options, just a referral to the Xfi site That website directed me to the app. The app gave access to the Advanced options menu. But no access to what the options a
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Your Home Network
Hey Thomas. Thanks for reaching out. Firstly the dashboard only offers scant information. Specifically mine says: "3 Referrals, 0 Earned Rewards, 0 Earned Value". I am confident that the referral qualifies. But how do I know. The only requireme
Refer-a-Friend program
I referred a friend back in January 2025 and they activated service at the beginning of February 2025. Neither of us has received the $50 payment for the referral. How can I speak with someone that can help me resolve this issue? Thanks
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I have 3 referral gift cards and i cannot use them because it shows they are expired. I need help who can i contact?
user_a5fba3
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3 years ago
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Gift card expired
I just realized my welcome gift card expired when I was about to use it. Can anyone help with this issue? Thanks!
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