1 Message
How do I get construction referral to actually go through so that I can get Internet set up??
I moved into my home a month ago and scheduled a service tech to set up my Internet service on 10/27. The guy showed up, said he couldn't do the installation because they need to hang cable from the road and it was a referral to the construction department. He said he was filing a ticket. Called a few days later to follow up, was told that they could schedule the person to come hang the cable that week. Great, I think!
Guy shows up, says he needs to file a ticket to construction. It's like the first appointment never happened.
I've now had FIVE appointments, each time being assured that this is finally the right kind of appointment. Now yesterday I was told there never has been any ticket with construction and it's been too long since I registered my account without activation, so my account has been cancelled and I need to start from scratch.
My wife and I work from home and have been struggling working from our phones for a month. And now there's no end in sight. Help! How do I get out of this endless nightmare loop?
Again
Expert
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31.4K Messages
1 year ago
Moved to Customer Service as this is not Guidelines related.
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XfinityBenjaminM
Official Employee
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2K Messages
1 year ago
@user_mjs1987 Hello! Thank you for reaching out to us here on our Community Forum. We can definitely take a look at this further and see what we can do for you. Can you please send us a Direct Message with your full name and address? Here are instructions on how to send us a DM in case you need them:
Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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user_iqcx3f
4 Messages
1 year ago
Same exact issue as it seems many MANY others are having. Too large of a company and no one is held accountable. It is disorganized and there is no communication between teams- it is like every person you talk to is on a completely different page and its SO frustrating. Have had much better experiences with smaller family-owned companies and wish there was an option like this for good internet):
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