Unable to reset password or reactivate a secondary comcast.net account

Thanks for the reply, but I  just turned off the computers and am headed for bed. I'll follow up in the morning.

@user_jz5dao Ah I totally understand. Sleep is priority number one on the weekends, and super important to stay healthy. Rest up and get some good sleep for now, we will be here in the morning. Be sure to continue with the first step, and let us know the results. Thanks for staying in touch and keeping us updated, we appreciate it a ton. Have a peaceful slumber :). 

I can't tell the status of the secondary account. When I log on with the secondary account username [Edited: "Personal Information"]
is says I need to reset the password by signing on through our home wifi ansd then changing the password. As I have been unsuccessful in trying to password reset using my desktop which is hardwired, I tried through my laptop and home wifi, but I get the same password reset instructions as a response.  I wonder if the fact that my gateway is in bridge mode and my router hosts the wifi may be causing the problem?

So bottom line, I'm sorry that I did not get a definitive answer on the status of the [Edited: "Personal Information"] email account, but given the bounce details I received when trying to send email to [Edited: "Personal Information"], my guess is that the [Edited: "Personal Information"] account remains associated with our old (40+ year) Comcast account rather than our active account.  

Thanks for any guidance you can provide in clearing this up.

That would be my first thought to check if the secondary user ID appears when signing in as the primary. Since it is not, I would recommend contacting our Customer Security Assurance team. They have more tools available for email and account recovery, and their contact is listed below.

• Business Hours: 8:00am - 12:00am EST, 7 days a week
• Contact: 1-888-565-4329

Thank you for the suggestion to call the Customer Security Assurance team.  Yes, the secondary account remained associated with our old account which was deactivated when we set up the new plan.

The customer security agent was able to transfer the seconday email from the inactive account to the new active account, and I am now able to login on both primary and secondary accounts.

However, the permission level granted to the secondary account was only as a "Viewer" and I do not see an option to send/receive emails like I have can from the primary account.  When I logon to the secondary account, I am presented with a screen asking to reactivate Voice and other services.  Do I need to elevate the permissions of the secondary account in order to send/receive emails? 

Awesome, I'm glad to hear that the Customer Security agent was able to transfer your secondary email from the inactive account to the new active account and now you can log in to both, we appreciate you reporting back to us and are happy that they were able to help. If you need to update the permissions on the secondary account, you can do so by following the instructions here https://www.xfinity.com/support/articles/primary-and-secondary-accounts. 

I finally figured out how to access, send, and receive email from the secondary account, with its permission level set to "Viewer".  Thank you for your help and referral to the Customer Security Assurance team.

You're welcome, it's been our pleasure working with you and I'm glad it got figured out! Do you have any other questions or concerns our team can help with before we close out this thread?