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user_baad76
1st Topic

Visitor

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1 Message

Tuesday, April 18th, 2023 3:44 PM

Closed

Gift card expired

I just realized my welcome gift card expired when I was about to use it. Can anyone help with this issue?​

Thanks!

Question

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Updated 

1 year ago

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Accepted Solution

XfinityEricB

Official Employee

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1.7K Messages

2 years ago

Hello @user_baad76, and thank you for reaching out to us here through Forums for help with getting a replacement gift card due to the first expiring before you used it. I would be happy to put in a ticket to replace it for you. 

Can you send us a direct message with your full name, name of account holder (if different), and service address?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon (speech bubble)

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

0

user_a5fba3

1 Message

1 year ago

I have 3 referral gift cards and i cannot use them because it shows they are expired. I need help who can i contact? 

1

0

XfinityThomasC

Official Employee

 • 

2K Messages

Hello, @user_a5fba3 Could you please send our team a direct message with your full name and full address? To send a direct message: 

  1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon 
  2. Click the "New message" (pencil and paper) icon
  3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
  4. Type your message in the text area near the bottom of the window
  5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 year ago

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