Gift card expired

Hello @user_baad76, and thank you for reaching out to us here through Forums for help with getting a replacement gift card due to the first expiring before you used it. I would be happy to put in a ticket to replace it for you. 

Can you send us a direct message with your full name, name of account holder (if different), and service address?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon (speech bubble)

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it