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Cable pulled from the telephone pole
Recent ICE pulled the cable off the pole between our house and the pole across the street. So now the comcast cable goes from the peak of our house, down into the yard, then up over phone lines and across the street. I have a bucked hanging from the line to keep cars from hitting the cable sagging i
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Customer Service
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Cable line hook pulled and damaged my house siding
The cable line from the utility pole to my house was resting on a branch. During heavy winds, the cable line was pulled and ripped off part of my siding. Who is responsible for fixing the siding on my house ? Thanks.
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Customer Service
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Pressure tactic phone calls
On 3/7/25 I received a voicemail from Comcast stating if I did not contact them, my bill would increase by 50% so I called back and asked what was going on and they tried to upsell my account and if I paid over $500 today my bill would not increase!!! Told the operator that most people cant afford g
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Billing
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Install Time
Hello, I'm helping a client that's moving from Oklahoma to Minnesota and they have a short few days between when they'd close on their home in Ham Lake, MN and when one of them starts work. How for out could I schedule and install and how long would it take?
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Customer Service
I knows this because my signals 'dubs' every time the gas stations get a fuel delivery and turn of the fire line pressure pumps.
Server Unreachable pop-up message on email
At four different times today, I received an orange pop-up message at the bottom of my email screen that says "Server Unreachable." For each instance, no one in the household was able to connect to the internet via our Comcast cable connection. This happens frequently, usually once per day, and when
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user_9nyivp The amount pulled from the card is pulled at the time the payment is scheduled.
Payment arrangement
When setting up a payment arrangement, due I need to have the amount available on my card? I know I will need it by the due date, but what about the day I set it up? I am worried it will be denied if I don’t have enough in the account.
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I also notified my local news station and filed a complaint with the FCC. Hopefully there will be enough pressure on xfinity to do something
TVAPP-00148
I just encountered error code TVAPP-00148 on the Xfinity Stream app on my Samsung TV. Worked fine for prior 6 months. App streams fine on other devices and tvs. Tried turning off/on tv and deleting/installing app on Samsung tv.
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@Andyross Comcast has announced the decision was not theirs but I believe if the subscribers put enough pressure on Comcast that they will try to re-negotiate.
Movies! channel
What happened to the Movies! Channel? It used to be on channel 343 but now it is gone.
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@XfinityJeniece I'm so sick of Xfinity. My blood pressure goes up everything I talk to them. This is super shady and typical. DANGLE ANOTHER CARROT
Clarity on Paramount+ with Showtime
I just watched the ad and it says coming in January. It's January, but when I try to watch Paramount+ content...I'm taken to the screen to subscribe to Paramount+. I am a Showtime subscriber. When will I and how do I get to watch Paramount+ content. Please explain.
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False Information and Pressure Sales Tactics by Xfinity Support
Yesterday, I contacted Xfinity to set up a payment arrangement. First contact: I called support and spent about 45 minutes with an agent who couldn’t understand me and couldn’t complete the arrangement. I was told to do it myself through the app or website, but it only allowed an extension until the
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Customer Service
https://www.boston.com/news/politics/2020/12/15/comcast-wcvb-massachusetts It was just announced today tha that Comcast has reversed their decision and will continue to carry WCVB. This came after pressure from Markey and Warren.
Bristol County MA- no longer have WCVB!!
I was just informed that as of Dec 22nd, we will not have access to Channel 5 -WCVB and will be switched to WLNE ABC 6 in Providence. This is absolutely crazy!!! I have watched WCVB news for over 30 years, why in the heck would I want to watch a Providence news station?? I live in Massachusetts and
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That is good to hear, too bad it takes political pressure to do the right thing. It would be nice if the rules were changed and we we no longer considered part of RI
Bristol County MA- no longer have WCVB!!
I was just informed that as of Dec 22nd, we will not have access to Channel 5 -WCVB and will be switched to WLNE ABC 6 in Providence. This is absolutely crazy!!! I have watched WCVB news for over 30 years, why in the heck would I want to watch a Providence news station?? I live in Massachusetts and
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All we can do is try to keep the pressure on Comcast to grandfather us, as should be. Probably will have no effect. Seems we small data users are not profitable for them.
New mobile 'by the gig ' rates
Been an Xfinity Mobile customer since right after it was launched.. We got a great ideal for $12 for two lines ( plus had to buy phones of course) and we share 1GB data . We use WIFI and rarely need to turn data on so this is perfect for two senior citizens. Got an email recently that says..........
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I called the number you provided and gave them the same description I provided above. Hopefully they will track them down and apply some [Edited: "Language"] pressure so they stop the scam.
scam or real xfinity call?
I got a call in voice mail from a number saying my discount on my XFinity plan was about to expire if I didn't call back at this number: [Edited: "Personal Information"]. I'm highly suspicious (for one thing, when the last one was about to get a price increase, I had no such warning.) Is this a scam
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@user_0ck40h It seems like taking down the data usage page was the best they could do. "Doctor, I'm checking my blood pressure every day and it's way too high." Doctor: "Stop checking your blood pressure."
Sudden Spike in Data Usage
There are dozens upon dozens of closed topics with this same subject line with hundreds of people all reporting very similar experiences and no fixes, just upselling. My data usage is typically 400-500gb. In March (6 months ago) I had to upgrade my modem to the new Gateway package with faster downlo
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Closed
privacy - illegal online surveillance
Can law enforcement access xfinity client internet servers or use their authority to pressure Xfinity employees into providing them with access to customer information in real time without a warrant? thanks
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Customer Service
Just tweeted out to both xfinity support and roku support. Feel free to RT and help add pressure socially to get this fixed. My account is @bigtazzgolf and use @RokuSupport and @XfinitySupport Good luck
Xfinity app on Roku
The app opens and then takes me to main screen but then closes and goes back to Roku Home Screen. Deleted and reinstalled twice. Still same issue.
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Just tweeted out to both xfinity support and roku support. Feel free to RT and help add pressure socially to get this fixed. My account is @bigtazzgolf and use @RokuSupport and @XfinitySupport Good luck
Xfinity app on Roku
The app opens and then takes me to main screen but then closes and goes back to Roku Home Screen. Deleted and reinstalled twice. Still same issue.
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Accepted Solution
Yes. That's the best policy for preventing high blood pressure !!! 😉
EG
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2 years ago
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Does previous tenant need to cancel service before I can activate mine?
I just received my Xfi gateway and would like to activate it. However, the service from the previous tenant (also Xfinity) is still active. Will that prevent me from activating my service? Does he need to cancel first?
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