What is the kids and family plan and why am I being charged $101.80 a month for it. I am single and have no kids and family

Hi, I started a new mobile plan yesterday via chat, but it turns out it’s not the Xfinity Mobile plan that’s included with my internet—it’s the Now Xfinity Mobile plan. I’d like to cancel it and switch to the one that’s bundled with my internet. I tried chat service but I cannot talk to a live opera

I recently switched over to Xfinity NOW for my Internet. I planned to also switch over my Xfinity mobile plan to Mobile NOW. When Intried to sign up fornNOW mobile, I found that my 2024 Motorola G is not compatible for mobile NOW. The phone only 6 mos old. My problem is that I am now being charged a

This is about Xfinity Mobile – When some one buys a limited data plan, and the usage is exhausted Xfinity starts to charge some unusual charges like $15/gb/month and total it can cost you $300 because they straight away charge for 15 GB. This happened to the third line which they very well know it b

What Comcast did to me is very annoying and probably illegal. On Aug 22, 2022, my main TV box stopped working. A call was made to Comcast and an appointment was scheduled for a tech to come over and replace the box. I received an email confirmation regarding the appointment. So far so good. Then I r

I am currently under contract for a 12 month plan that was signed back in July that has an early termination fee. I am wondering if I switch plans whether it would count as early termination or if it would take effect this July after 12 months have passed from when the contract started.

Hi team, My Wi-Fi plan includes a free mobile line service for 12 months. However, I received a separate mobile bill. I understand that Xfinity mobile service is different from Xfinity Wi-Fi service but could you please have look at this issue? Does the mobile bill look right?

xfinity agents made incorrect changes to my mobile plan, but the system is so locked-down that nobody can fix it. I have lost track of the hours I have spent over the past month trying to fix it. About 5 hours today between chats and phone calls. quite a few similar days over the past month.

Looking to upgrade my mobile plan so that I can use Xfinity Call Guard.

Hi, I’m overseas and I want to switch my mobile plan from Unlimited to By-the-Gig to save money. I’m not able to change it online. Can someone help me switch it starting next cycle

I have spoken to customer service reps over the phone a few times about the family 5 lines same bill for $20/mo plan with add $20 any month to add unlimited data for each of us, and free new moto g phone or get a brand new iPhone 16's for $9/mo.. and the last guy got help from an okay from his manag

Did Xfinity Mobile discontinue, shared by the gig plans with more than one gig able to share? Can you keep your one gig shared plan and purchase from Xfinity a new phone paying for it over two years interest free? Can you bring over an unlocked fully paid new phone purchased from Apple and have it s

I would suggest passing up on Xfinity Mobile plan. It's nearly impossible to upgrade your phone after two years of payments. Never missed or even late yet not eligible to upgrade on the DPP.

Good morning, I had chatted with an Xfinity representative a month ago who confirmed that Xfinity Mobile supports the new Family Setup for Apple Watch GPS + Cellular. I purchased an Apple Watch for my daughter only to find out that Xfinity Mobile doesn't support Family Setup. This is unfortunate; as

I wish I had looked at the reviews before signing up. I engaged in a conversation via chat with an agent over charges on my wifi account, the agent kept pressuring me into signing up for a mobile phone plan. After speaking to several different agents and explaing to each one that I have a family pla

Hi team, I am currently on an internet plan that provided me with a free mobile line. However, I was charged $63.74 for the mobile plan yesterday. After contacting both the mobile and internet teams, I was informed that the mobile team could not address the issue because my line wasn’t marked as fre

We've been trying to get my wife's number transferred to my account. Nothing has worked and I'm very frustrated this evening after spending 40 minutes on the phone with support. Most of the time I was on hold, then I got disconnected with no callback. When I tried to call I got a message that they w

After an hour and a half of begin on the phone I had cancelled my mobile plan because of miss leading promotions. I had talked to two people originally when signing up for Xfinity moible plan, I was under the impression I was getting a certain deal when switching. Come to find out I was wrong. They