U

Visitor

 • 

2 Messages

Thursday, June 19th, 2025 8:14 PM

Downgrade mobile plan online

Hi, I’m overseas and I want to switch my mobile plan from Unlimited to By-the-Gig to save money. I’m not able to change it online. Can someone help me switch it starting next cycle

Problem Solver

 • 

809 Messages

1 day ago

@user_lqmw30 You are able to change your Xfinity Mobile data plan online or in the app. This document explains how; https://www.xfinity.com/support/articles/how-to-switch-data-options

Visitor

 • 

2 Messages

18 hours ago

Thank you. But unfortunately it says in there you can only get by the gig through the assisted sales channels..so I have to call . Thanks anyway 

Problem Solver

 • 

809 Messages

@user_lqmw30 They must have changed something because you used to be able to switch plans on your own. OR perhaps you are on a plan/promotion that included a phone and you had to sign up for an unlimited data plan?

forum icon

New to the Community?

Start Here