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Wednesday, March 27th, 2024 9:26 PM

Closed

miss leading mobile plan

After an hour and a half of begin on the phone I had cancelled my mobile plan because of miss leading promotions. I had talked to two people originally when signing up for Xfinity moible plan, I was under the impression I was getting a certain deal when switching. Come to find out I was wrong. They wanted to charge me for the free Samsung a15 phone they had sent me, also they had told me that I was only paying 35 monthly to switch providers and use my own phone  but all of a sudden told me 45 plus fees and there was nothing they could do but only offer to open up a second line for half the price. When trying to sort all this out everyone that I had talked to was unprofesional and just wanted to pass me down the blame down the line.<Edited: Solicitation>. The whole process is overly difficult and miss leading!

Official Employee

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2.2K Messages

8 months ago

Hello, user_rdc84v! Thanks for reaching out about your experience. I apologize that you were not able to get the promotion you wanted and that it was not a smooth easy process. We never want something like that to happen and understand it would be disappointing to go through. If you want to look at what options we do have available or you have additional concerns please let us know. Our team is happy to help! 

 

2 Messages

8 months ago

xfinity has edited my complaint. must be nice to forget customer support and cover your tracks

Official Employee

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1.6K Messages

 

user_rdc84v I appreciate you taking time out of your day, and I want to ensure you are provided the best support possible! Have you tried calling or texting 888-936-4968, or reached out to our secure online chat at xfinity.com/xfinityassistant/?channel=xMobile where an Xfinity Mobile expert is available 24/7?

 

Text Message: 888-936-4968

Phone: 888-936-4968

Chat: xfinity.com/xfinityassistant/?channel=xMobile

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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