Xfinity Mobile Device Payment Plan

I would suggest passing up on Xfinity Mobile plan. It's nearly impossible to upgrade your phone after two years of payments. Never missed or even late yet not eligible to upgrade on the DPP.

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EG

Expert

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110.8K Messages

5 months ago

The concern is not "Community Center" help related. Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityAlfonso

Official Employee

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1.7K Messages

5 months ago

Hello user_x9es9a we're so sorry to hear about your frustrations with your Device Payment Plan. We would love to assist in any way we can, and you can also always reach our Xfinity Mobile Specialists using the information below.

Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.

Xfinity Mobile: 1 (888) 936-4968

Xfinity Mobile Chat

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user_cmnrj3

Visitor

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1 Message

I've been dealing with this issue for a month - keep getting messages they need a new bill or documentaiton; finally had an "escalation specialist" confirm they had all my documens. Today I have to submit a new Verizon bill but have to mail it in - can't find an address; can't find a person to speak to - this program is outsourced so Xfinity customer service has not been much help, nor have the employees at what I thought was an Xfinity mobile store (now I found out Xfinity outsources to a third party). This is ridiculous. I left Verizon after 26 years and paid off over $1,000 of devices with assurancce I would receive reimbursement for those devices. Now it's been a month and I'm back to square one without a HUMAN to speak with or assist in resolving.

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6 days ago

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XfinityJamesC

Official Employee

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2.2K Messages

Greetings, @user_cmnrj3! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I appreciate your efforts to complete this Device Plan Payout process (https://mobiletimetoswitch.xfinity.com/#/purchaseinfo), and I want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get this resolved.

If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

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