grandfathered plan

What Comcast did to me is very annoying and probably illegal.

On Aug 22, 2022, my main TV box stopped working. A call was made to Comcast and an appointment was scheduled for a tech to come over and replace the box. I received an email confirmation regarding the appointment. So far so good.

 

Then I received another email, "Thank you for your order". I was puzzled -- I didn't order anything from Comcast. The email stated that I now have "Super+More" package and that my grandfathered "HD Complete XF" package was cancelled. I never asked for nor agreed to such a change because I was never going to replace the grandfathered plan now or in the future. I called Comcast same day and asked what happened. They acknowledged that they have NO record of me, the account holder, asking for or agreeing to a change in my service plan. They acknowledged that I only asked for a service appointment for a tech to replace the main TV box.

I said I was very upset by this and I asked Comcast to simply cancel "Super+More" and restore "HD Complete XF". The rep said that since "HD Complete XF" was a grandfathered plan, they have no access to it and cannot restore my plan. They said nothing can be done and I must keep the "Super+More" package or cancel my service. I expressed my anger in very strong language and subsequently, my case has been bumped to multiple supervisors and higher-ups but to no avail --- I am still stuck with "Super+More" package!

 

I have sent complaint emails to Montgomery County Dept for Cable franchises and the FCC. I am in process of notifying my Congressman and Senator, who have helped me in the past when dealing with unscrupulous persons and companies. I have been told to email Tom Karinshak and am in process of doing so. I have been told to blast Comcast with extremely negative Twitter and Facebook messages and am considering doing so. 

 

Finally, I will probably sue Tom Karinshak, Greg Butz, Bill Connors, Kevin Casey, and David Watson in small claims court for the few thousands of dollars I will be spending due to regular price increases for the next 20+ years if I continue with Super+More vs the relatively fixed price I have been paying for HD Complete XF. 

 

All of the above can be avoided if I get my plan back. I was a very satisfied customer for over 10 years with HD Complete XF and over 20 years overall with Comcast. I have been a loyal Diamond Rewards member. I am a member of the Xfinity Insights Community. 

 

I am no longer a satisfied Comcast customer. I am extremely dissatisfied.

 

Remember what Bill Bixby said in the ol' Hulk tv show? --- "you don't want to see me when I'm angry". 

 

So, just restore my HD Complete XF plan ASAP and I will be a very satisfied Comcast customer again!