I have ARRIS TG862G from Comcast. This one has both connections: RJ11 for phone and RJ45 for internet. My question is that does anybody sell replacement that handle both RJ11 and RJ45? I don't really need wifi feature although most of these routers today has it (I have separate router). I'd like to

Hello everyone. Currently, I am trying to exchange my xFi wi-fi boost pod. The main reason is because I was sent a refurbished pod, when there was no indication that I was buying a refurbished product on the website. I have tried to follow the online return/exchange process, where I fill out a form

I recently had a MoCa network adapter installed (amazon link) so that I can have a wired connection to a router on another floor. Unfortunately, after setting it up, I have been dealing with a very unstable connection. Multiple times an hour, my devices disconnect from the wifi temporarily and then

I recently switched from Verizon to Xfinity mobile. Before switching I had no problem receiving MMS messages. Since the switch I can no longer receive mms text messages. Is there a resolution? If not then I will be switching back to Verizon.

I'm trying to connect my MacBook Pro to an xfinity or XFINITY WiFi hotspot while away from home. I followed Comcast's instructions here: https://www.xfinity.com/support/articles/wifi-for-mac Which point me to the following site to download a certificate, but this link appears to be broken: https://s

XRE-03137 There's a couple different problems which might be connected. Firstly, I've been getting the "remote not working" screen off and on for months and months. Sometimes a couple weeks goes by, sometimes its just a couple days. I usually notice the cable box is turned on when it should be aslee

Noticed my internet download speed suddenly was < 10% of my subscribed speed. I determined that performance returns to normal if I disable iCloud Private Relay on my apple devices. I am using my own cable modem and router (no recent changes to this equipment). Recently, Xfinity upgraded our neighbor

My plan in Dec 2024 was $55 for internet and TV. Pretty good. However my term was expiring so since I couldn't call in I chatted. Agent told me we have a promotion. I can keep your plan at $55 and you get an iPad for one year. "Really" I said? It sounds too good to be true. No he explained via chat

It was announced today that NESN is moving to the Ultimate TV package on Tuesday, January 4th. How does that impact people with legacy Super Triple Play Packages ? I already pay a regional sports fee so I would think legacy packages would retain NESN?

I'll be blunt - I have a family of 4 basically under house arrest with 3 jobs and 1 student, doing everything from home over the internet in a community where Comcast has monopoly power and I pay more than $100 a month for internet. Why am I getting messages like this? You’re getting close to exceed

Hi, I was wondering if I could change to Xfi gateway plan (14$ lease) from xFi complete (20$/month). And if I do, what will be the changes made? Will my data be capped? or is it just the security removed (which I don't use)?

We will be renovating our home in a couple months and was wondering how we can maintain our DVR planned recordings. We will have to unplug/disconnect most of our electronics for a while. Does the DVR console need to be connected in order for our shows to continue to record? I'm assuming the satellit

On my old iPhone SE, my Xfinity Hot Spot Security Profile had a certificate that had expired so I deleted the profile and tried to reload the profile using the hot spot app. I get a response from Hotspot app that my security profile is current even though it has been deleted. I have tried signing ou

Hi there - I received an Xfinity flex in the mail quite a while ago that I did not request. I haven’t had any use for it and would like to get rid of it. Is this something I need to return, and if so, how do I do that? I don’t see it listed on my account to generate a return label from there

My wifi went down last night. Cable tv is fine. I did all the troubleshooting steps, unplugged power, cable, etc. Please help!

I do pay Amazon for the HD music service, and do see HD or Ultra HD options on the phone app and my PC. When I access the Amazon app in my 4k cable box so I can listed through my home theater, it doesn't show any HD options. I asked Amazon, who advised I reach out here to get the app updated or fixe

I have Xfinity service for years. I also have 3 mobile lines. I moved two weeks ago. I put in a move request prior to moving and have e-mail confirmation. The day I moved in 7/15 I chatted via the app to set up my internet. We tried for almost two hours to set it up and could not so the representati

Is the box light supposed to turn off or remain on when you turn off Xfinity with the remote ? Thank you.

audio on some channels are in Spanish

Message on status of wifi equipment that backup battery is unable to charge, on pro wifi extender (formerly known as storm ready wifi). Have done trouble shooting a number of times. The Internet connection is fine. Maybe I need a new battery?