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user_s0yh22
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20 Messages

Monday, December 4th, 2023 6:26 AM

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Xfinity WiFi profile for macOS

I'm trying to connect my MacBook Pro to an xfinity or XFINITY WiFi hotspot while away from home. I followed Comcast's instructions here:

https://www.xfinity.com/support/articles/wifi-for-mac

Which point me to the following site to download a certificate, but this link appears to be broken:

https://secureprofile.wifi.connected.xfinity.com/ 

When I access the link above, my Mac displays a 403 Forbidden message within the browser window. Can you please update the instructions in the first link I pasted into this message? Is there another way I can download the Xfinity WiFi profile to my Mac?

Also, for the Topic of this query I had to pick either "Email" or "Your Home Network", I picked the latter; however, I can use my home WiFi just fine, I'm trying to access Xfinity hotspots while traveling outside my home.

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Updated 

10 months ago

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flatlander3

Problem Solver

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1.5K Messages

1 year ago

The link:  https://secureprofile.wifi.connected.xfinity.com/  has a trailing slash.  Many times it doesn't matter, but it does when the web site uses relative links for child locations.  /base and /base/ are two different locations when using links relative to a base.  It's a web architecture thing RFC 3986

Try:  https://secureprofile.wifi.connected.xfinity.com 

5

user_s0yh22

Frequent Visitor

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20 Messages

This must have been what caused the error I saw. It's now working with using the trailing slash – thanks so much!

(edited)

1 year ago

0

flatlander3

Problem Solver

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1.5K Messages

@user_s0yh22​  Happy to help.  It's pretty common for folks to get that one wrong, it's a subtle thing in the RFC, and the locations can look different for employees inside a corp net vs outside.  Xfinity support posts links from their point of view frequently here, but it's also common elsewhere.  So if you get the ole 403 , and see the slash in the URL, that's probably what it is. 

1 year ago

0

XfinityBillie

Official Employee

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3.1K Messages

@user_s0yh22 I'm happy to see @flatlander3 was able to help you with getting that link to work! Just to confirm you were able to get your MacBook Pro to connect to the hotspots?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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1 year ago

0

stephymjackson

1 Message

it's happening to me and i made sure the trailing / isn't there.  so frustrating!!!

10 months ago

0

EG

Expert

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108.9K Messages

@stephymjackson 

Please create a new topic of your own here on this board detailing your issue. Thanks. The original poster has not returned. 5-month-old dead thread is now being closed.


For future reference, it is better to submit your own post as it creates a ticket to get help, and posting on someone else's older thread can delay getting help.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

10 months ago

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ccRuben

Retired Employee

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729 Messages

1 year ago

Thank you for bringing this to our attention. Are you having issues with all browsers when trying to access these links?  

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