New Poster
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5 Messages
no wifi
My wifi went down last night. Cable tv is fine. I did all the troubleshooting steps, unplugged power, cable, etc. Please help!
New Poster
•
5 Messages
My wifi went down last night. Cable tv is fine. I did all the troubleshooting steps, unplugged power, cable, etc. Please help!
Accepted Solution
SusanSc
New Poster
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5 Messages
1 day ago
Fixed it! One more try at a power cycle and it's back!
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EG
Expert
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111.6K Messages
1 day ago
First. Check their site here for official info on any possible local outages;
https://www.xfinity.com/support/status
Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.
Or you can use their Xfinity App: https://www.xfinity.com/apps
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SusanSc
New Poster
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5 Messages
1 day ago
I checked the outage map, and none are reported. I have connected my laptop to an xfinity hot spot.
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XfinityKei
Official Employee
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1.7K Messages
1 day ago
@SusanSc Thanks for making a public post for us! @EG shared some good information. I will meet you back in the direct message to continue assisting you.
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