SusanSc's profile

New Poster

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5 Messages

Thursday, July 10th, 2025 5:11 PM

no wifi

My wifi went down last night.  Cable tv is fine.  I did all the troubleshooting steps, unplugged power, cable, etc.  Please help!

Accepted Solution

New Poster

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5 Messages

1 day ago

Fixed it!  One more try at a power cycle and it's back!

Official Employee

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2.2K Messages

Awesome!  So glad to learn that you're back online @SusanSc!  We will check back in to make sure that you are fully up and running without issue

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

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1.8K Messages

@SusanSc, Wanted to check in again and make sure your services are working for you. How is everything now that there has been some time since we last spoke? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Expert

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111.6K Messages

1 day ago

First. Check their site here for official info on any possible local outages;


https://www.xfinity.com/support/status 


Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.


Or you can use their Xfinity App: https://www.xfinity.com/apps 

New Poster

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5 Messages

1 day ago

I checked the outage map, and none are reported.  I have connected my laptop to an xfinity hot spot.

Official Employee

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1.7K Messages

1 day ago

@SusanSc Thanks for making a public post for us! @EG shared some good information. I will meet you back in the direct message to continue assisting you.  

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