no wifi

First. Check their site here for official info on any possible local outages;

https://www.xfinity.com/support/status 

Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.

Or you can use their Xfinity App: https://www.xfinity.com/apps 

I checked the outage map, and none are reported.  I have connected my laptop to an xfinity hot spot.

@SusanSc Thanks for making a public post for us! @EG shared some good information. I will meet you back in the direct message to continue assisting you.