On 26 June, Peacock reset and I got kicked out. When I attempt to go back in, I have to choose a plan. According to this page, in order to have Peacock Premium, I need to have Gig Internet. https://www.xfinity.com/support/articles/peacock-subscription-faqs I do have gig internet. So I have met the r

About 1 1/2 years ago I entered a new internet contract in which I received a $10 discount/month for paperless billing & automatic payments; everything has gone smoothly until now. Last month I added the "free" Peacock Premium service ($4.99 value) & now my new bill shows only a $5 discount...how co

Hi I had internet outage pretty much the whole of work hours yesterday, and the Xfinity provided router stopped working for more than a day last month and needed replacement by an Xfinity technician.. When I tried to request for outage credit I get this message: "Your account isn't eligible for a cr

Currently I am paying 20$ per month for 2 years on a security installment. This July bill I was charged the entirety of it instead of 20$. I have spoken to 3 agents that have said they would solve it before August. This however was a blatant lie as the charge went through successfully. I am beyond f

Hi, I cancelled my Xfinity services on 25 June. I received a confirmation email that day. I paid a bill on 5 July, which I expected to be my last. I received an email on 14 July billing me for what looked like another month of service, due 5 August, even though I had cancelled my service during the

My internet plan cost nearly doubled this month because my "discount" period is ending. According to my bill, it appears it will automatically increase more in another year when my "promotion ends". I have to say that this is a strange way to treat your existing customers (been with Xfinity for more

Appears my current discounts for Gig Pro expire on 8/12 and would like my account reviewed on options in my area. Even if I need to reduce my service I am open for discussion. Originally I thought it was 2 year term.

I recently signed up for Xfinity mobile after hearing if I sign up for a new internet promotion, I would get 20 dollars off a month on my home internet bill. I called a sales member to do this. They signed me up for mobile first and then informed it would be same cost if I just kept my internet plan

Can I change both my autopay’s on mobile and xfinity regular acct to a credit card instead of draw from my bank?

Hi Xfinity Superheroes! I'm a long time 19 year Comcast/Xfinity customer and looking for Internet only options now that my promotional rate has expired. I want to remain a customer as Comcast/Xfinity has always delivered quality internet service. Anyone willing to take up the challenge? Sincerely, J

I have been a full-services, loyal customer for over 11 years (since April, 2012). A few weeks ago I noticed my bill had shot up quite a bit due to my contract ending. After a few calls to see if I could get a deal for an acceptible amount, I finally got an agent named Luis. Luis promised me the sam

Based on advice from Xfinity agent, I did not accept delivery of a phone. It's been two months since the phone was not delivered. Xfinity keeps calling it a return that was never received and keeps charging me. Their online chat agents are nice but simply keep saying wait another 3 -4 days. What are

I got an email saying the bank returned my payment, and I need to pay a fee and the full balance. The email gives a link that doesn't work, and I don't see anywhere to pay it online except for paying the next bill coming up. How or where can I pay the balance?

My monthly bill for internet service just went up from $49.99 to $71.00 at the end of a 2 year contract. Is there any possibility of signing another contract and should I look elsewhere for a cheaper plan?

I have been unable to pay my bill online. When will the payment portal be functional and how can I get a message to customer service? Phone help is closed, AI chat is unhelpful. There seems to be no email address for customer service.

This is a long story so I'll just provide some of the highlights of my experience. Twice in the last few months Xfinity has without notice disconnected the Home Monitoring service associated with the alarm. On both occasions I went to a local Xfinity store and had it turned back on. In both cases be

I'm seeing a message that "My Account" will not be available after October. The message says to download an app. I don't have a smartphone, and can't use those apps. After October, will I still be able to pay my bill online, or will I have to start sending checks through the mail?

My monthly bill for internet increased from $60 per month to $105 a month without a change in service or notice of increase. That's a 75% increase! Would like an explanation. That is a ridiculous amount!

Ever since I’ve notice this charge on my bill, I have had to call in every time to get it removed. I returned this flex box to a Comcast store and they took it off my account. It was fine until a few months later the charges started to reoccur. Every time I chat with someone they’ll remove it but th

My monthly price increased without notification from $70 to $121. And the internet has been very unreliable these days, especially in the evenings. This is very annoying since I WFH. Anyway I can get better price otherwise I might just switch to another ISP...