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jacklego
1st Topic

2 Messages

Friday, November 8th, 2024 6:21 AM

online payment portal has not been working for quite a few days

I have been unable to pay my bill online.  When will the payment portal be functional and how can I get a message to customer service?  Phone help is closed, AI chat is unhelpful.  There seems to be no email address for customer service.

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14 hours ago

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XfinityRoberto

Official Employee

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1.4K Messages

2 days ago

Hi there @jacklego. I am sorry to hear that you have not been able to your bill online. You are in the right place and we are happy to assist you today. Now when you try to make a payment online, are you getting an error message or error code? 

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jacklego

2 Messages

@XfinityRoberto​  I can't upload a screen grab to this forum so here's pasted text of the page:

Main Content

ERROR

Sorry, this isn’t working right now

Please return to My Account Overview while we resolve the issue.

Back to My Account

I get this from the link in my email from comcast billing, the link on the xfinity billing/account web page, and the link from the AI chat bot.  Thanks for your help.

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19 hours ago

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XfinityBradM

Official Employee

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634 Messages

Thank you for that information. Have you attempted to process the payment after you've cleared your browser's cache and cookies? We've also seen customer's have success by attempting to process a payment while using their browser's incognito/private mode. Those features eliminate browser add-ons that could be interfering. You also have the ability to make payments using the Xfinity app!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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14 hours ago

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Onoreno

Visitor

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5 Messages

1 day ago

No error code, just loops on validation via text SMS to phone or email.

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