2 Messages
online payment portal has not been working for quite a few days
I have been unable to pay my bill online. When will the payment portal be functional and how can I get a message to customer service? Phone help is closed, AI chat is unhelpful. There seems to be no email address for customer service.
Accepted Solution
XfinityRoberto
Official Employee
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1.5K Messages
14 days ago
Hi there @jacklego. I am sorry to hear that you have not been able to your bill online. You are in the right place and we are happy to assist you today. Now when you try to make a payment online, are you getting an error message or error code?
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Onoreno
Visitor
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5 Messages
14 days ago
No error code, just loops on validation via text SMS to phone or email.
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