outage credit limit
Hi I had internet outage pretty much the whole of work hours yesterday, and the Xfinity provided router stopped working for more than a day last month and needed replacement by an Xfinity technician..
When I tried to request for outage credit I get this message: "Your account isn't eligible for a credit at this time. Sorry, your account has already exceeded the maximum amount of credits. We apologize for the inconvenience."
What are the outage credit limits? Could you pls help