outage credit limit

@theinternetuuser Thanks for posting and asking. Indeed, we're happy to check! The Status page will post a credit for any interruption or loss of service over four hours. It will credit the day in full without you having to reach out. Its great and easy to use, so thanks for trying. It does need to be an official loss of service to qualify automatically; If there was trouble inside the home, the system may not recognize it as one, since the service was delivered to the location. Count on us though, we're happy to double check and correct the day if you weren't able to use the service!

Please send us a direct chat message with your full name and complete service address to 
“Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

Let me know if you have any questions